Credits not depositing in my account

Discus and support Credits not depositing in my account in XBoX Rewards & Social to solve the problem; My Reward credits will not deposit in my account. I receive an email every time saying the following Hi , We attempted to deposit funds into your... Discussion in 'XBoX Rewards & Social' started by Loganbroncos, Nov 5, 2016.

  1. Loganbroncos
    Loganbroncos Guest

    Credits not depositing in my account


    My Reward credits will not deposit in my account. I receive an email every time saying the following

    Hi ,

    We attempted to deposit funds into your Microsoft account you use with Xbox Live, but we encountered an error. To fix this, we need you to take the following steps:

    [table][tr][td]1.[/td][td]Go to Microsoft Billing.[/td][/tr][/table]

    [table][tr][td]2.[/td][td]Make sure your account information (including country and region) is correct.[/td][/tr][/table]

    [table][tr][td]3.[/td][td]If you're still experiencing problems, make a post to the Xbox Forums.[/td][/tr][/table]

    All my billing information is correct on my personal profile. I have a business profile that is the wrong region but Microsoft billing told me it was a default profile and could not be deleted or changed.

    How can this problem be resolved.

    Thanks,

    Logan

    :)
     
    Loganbroncos, Nov 5, 2016
    #1
  2. Tenchi_Ryu
    Tenchi_Ryu Guest
    Why buying from Microsoft store sucks

    UPDATE: Finally received my 15,000 credits, will deposit into my account on the 4th of December.
     
    Tenchi_Ryu, Nov 5, 2016
    #2
  3. Xbox Live Rewards Credit Deposit

    My rewards credit is not depositing in my account. What do i need to be done to get the problem fixed? My GT is .
     
    VividPup5195669, Nov 5, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Credits not depositing in my account

    Hello Loganbroncos,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
    to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
     
    XBLRewards8, Nov 7, 2016
    #4
  5. XBLRewards8 Win User

    30,000 Rewards Points Missing

    Hello Heyzues781,

    Credits are not immediately placed into your Microsoft Account on completion of an offer. It takes time to process Credits for deposit. Credits are initially placed as pending in your Rewards Account. These pending, un-deposited Credits can be reviewed from
    your MyStatement on the MyRewards page. I see that both your 15,000 for the Design Labs controller offer and your Rewards Story completion are currently pending in your account.

    These pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month
    deposit the following month. Since your Credit events were around the 21st, you should expect to see them deposited as usable currency into your Microsoft Account in the mid-month deposit cycle in January.
  6. XBLRewards8 Win User

    Rewards credits pending for more then 1 year

    Hello Rise Lara Crft,

    Your account does not have a Microsoft payable account to deposit into, so the deposit is failing. We cannot deposit Rewards Credits into a non-Microsoft billable account (like Credit Cards). If you wish to receive your deposit,
    you must create a Microsoft payable account for us to deposit Rewards Credits into. We can no longer transfer Credits between different gamertags. Apologies for the inconvenience.
  7. XBLRewards8 Win User

    Xbox reward points gone missing

    Hello DemonTheKillier,

    The Credits are still pending in your account. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the
    31st will be deposited in the mid-month deposit the following month. Since your Credit event happened on the 6th, it will be a part of the end of month deposit occurring shortly.
  8. XBLRewards8 Win User

    xbox credit maxed out at 5000 credits since

    Hello oneKODIAK,

    From the FAQ:

    When will I get my Rewards Credits?



    Rewards Credits will be converted into your country's local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending until a quantity
    of 5,000 is reached.


    Since you were beneath 5000 Credits, we did not schedule a deposit for you. Also from the FAQ:

    What if I want my Rewards Credits, but I don't have 5,000 accumulated?



    If you reach 1,000 Rewards Credits or more but don't have the 5,000 Credits needed to automatically trigger a deposit, a 'Request Deposit' button will appear on your MyRewards page. Click the button to request your credits, which will be deposited into
    your Microsoft account by the next scheduled deposit date. Check out the progress bar at the top of your MyRewards page to see your Credits progress.


    Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
    the following month.
  9. RippenHarra Win User

    points/$

    — Will my Rewards Credits expire?

    A. While Rewards Credits do not expire, the funds that we deposit do, so be sure to use it! Once Rewards Credits have been converted to your country’s local currency and deposited into your Microsoft account, the cash value will expire within 365 days upon
    deposit. To view expiring deposits in your Microsoft account, go to the Billing and Account Management page. See Terms and Conditions for full details.

    http://rewards.xbox.com/faq/
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Credits not depositing in my account

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