Credits not deposited all at once

I have 30,000 credits + before the 15th and today I only get 5,000 where is the other 25,000 I should have them all today according to everything I have read

. Please help

:)

 

Rewards

Hello KSI 9000,

As Smwtuches says, the 11150 Credits is your lifetime Credit amount, which includes already deposited Credits. The 4400 Credits is you currently pending Credit amount, that has yet to be deposited. Once deposited, Credits are available for use as currency
from your Microsoft Account. You can read more about Credits, deposits, and our program, from our FAQ at (Xbox Live Rewards).

 

How to Convert Microsoft Rewards Points to Cash for Purchases on Live?

Hello BeloCretino,

The 30050 Credits is your lifetime amount, which includes previously deposited Credits. Currently you only have 4200 Credits pending (not deposited). We only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount
is beneath this amount, it has not been scheduled. If you would like to request a scheduled deposit, you may do so once you are at 1000 or more pending Credits. There will be a button on your MyRewards page.

 

Keep in mind credits are scheduled for deposit based on when they are earned. Generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next
month. So any credits that became pending after March 1 would not have been awarded in time for today's deposit.

 

I had 30,000 credits on the 3rd of March so they should all be deposited today correct

 

No. Since they were pending after March 1, they would be scheduled to deposit on the 29th.

 

then why did I get 5000 deposited on the 14th.... this makes no sense if they were there before the 15th and I got soe today then why not all

 

If you had 5,000 pending before the 1st, they would have been scheduled for deposit today.

Generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month. Credits have to remain pending through 1 deposit cycle.

 

so when will I get me full balance by 30th of next month... is they just deposit 5000 at a time

 

The next deposit is scheduled for the 29th. You'll get the rest of the credits then.

 

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.