Credits not being redeemed

ThunderBolt7281 · Aug 4, 2017

It's been 5 days since the date i was supposed to have my credits redeemed and still hasn't been redeemed.

:)

MunchingOrange7 · Aug 4, 2017

Can't purchase game using MS Points

When i redeemed points. it saved it as credit not points

Flame Haze SnS · Aug 4, 2017

Credits not converted to 'digital' $

I have redeemed the 500 Gems for the 10,000 credits via XBox Rewards few days ago. Today is 30th, so I should have at least $10 deposited, but the credits hasn't been redeemed. The 'Request for the Deposit' link is not there, so how do I get the digital
$ from the credits?

Smwutches · Aug 4, 2017

can you give some more information? What credits are you referring to?

Smwutches

can you give some more information? What credits are you referring to?

LeeWilson1982

Me too the code for £5 credit GAME sent me is recognised as being £5 but when I click redeem now I get the 80122727 error.

XBLRewards3

Hi RD Apollo. Since your purchase was made on June 28th, it did not qualify for any offer running at that time. We had a Battlefield 1 offer, but it was from August 31 to September 30 and you had to purchase during the offer period.

Smwutches

Following up from this :

If I log into the rewards page, I can then go to my MS account, and that is offering me to join rewards ?

It's as if the MS account and the rewards account are not connected some how.

So not sure what is going on there, they are both the same email, on the same account, as I can see the purchases I make on the payment history.

Any help would be good.

Thank you kindly.

Support will get back to you about the rewards credits, but this would be asking you to joint the Microsoft Rewards program, not the Xbox Rewards program. It's a separate thing.

Smwutches

They should show as pending on the MyRewards section of the rewards site. They would be scheduled to be deposited in June.

Credits not being redeemed