Credits not being given

Hybrid x RaiDz · Mar 8, 2017

I got a email saying that if I bought something on the xbox store before March 31 I would be rewarded with 6,000 credits. I bought Ghost Recon and For Honor but was not given the credits.

:)

XBLRewards8 · Mar 8, 2017

Not being given credits for purchases

Hello DrAmA BeAtZ,

While I cannot speak for the Microsoft Rewards program as this is a support forum for Xbox Live Rewards issues, I can confirm that the Credits for that offer should show as pending 15 business days after the console has been shipped. Since it has not been
this amount of time, the Credits have not been awarded yet.

XBLRewards8 · Mar 8, 2017

Not being given rewards credits (continued...)

Hello DrAmA BeAtZ 91,

Since you reference Microsoft Rewards multiple times in your previous post at (Not being given credits for purchases), we directed
you to address them for any particular offers that they may have offered. However, we also informed you that Credits from our offer should take up to 15 days to appear. Please note in the future that Microsoft Rewards and Xbox Live Rewards are not associated,
and we are not fully informed on each others offers. We still cannot assist you with Microsoft Rewards for your purchase from the store ("but on my bing rewards account it says earn 1 point per $1 spent in the store"), as that is not our program.

I have confirmed that your purchase was not tracked correctly, and will adjust your account to reflect your purchase. You should see the Credits pending by the end of next week, at the latest.

Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE · Mar 8, 2017

Keep in mind it takes 96 hours for purchases to reflect on the website and you also needed to "activate" that offer prior to making the eligible purchase.

The reward team will review your account and reply to you here, they work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply.

XBLRewards8 · Nov 3, 2018

Hello Hybrid x RaiDz,

That offer is only for purchases in March. Furthermore, you must opt in to the offer for us to start tracking purchases towards that offer. Since your purchase of Ghost Recon was in February, it was not eligible for this offer (it did award a Games on Demand
punch). Since you opted in on the 8th, your purchase on the 1st of For Honor did not go toward this offer, but did go towards the Warrior Rewards offer that is currently active.

XBLRewards8

Hello Hybrid x RaiDz,

That offer is only for purchases in March. Furthermore, you must opt in to the offer for us to start tracking purchases towards that offer. Since your purchase of Ghost Recon was in February, it was not eligible for this offer (it did award a Games on Demand
punch). Since you opted in on the 8th, your purchase on the 1st of For Honor did not go toward this offer, but did go towards the Warrior Rewards offer that is currently active.

Murphs-A47006C9-2185

Keep in mind it takes 96 hours for purchases to reflect on the website and you also needed to "activate" that offer prior to making the eligible purchase.

The reward team will review your account and reply to you here, they work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply.

XBLRewards8

Hello DrAmA BeAtZ,

While I cannot speak for the Microsoft Rewards program as this is a support forum for Xbox Live Rewards issues, I can confirm that the Credits for that offer should show as pending 15 business days after the console has been shipped. Since it has not been
this amount of time, the Credits have not been awarded yet.

Smwutches

For help with Microsoft Rewards credits, you will need to contact their customer support. That program is completely separate from the Xbox Rewards program.

The only way to receive Xbox rewards credits for purchasing a console is if you are a 360 user (meaning you've never used One), and upgrading to a One. If that is the case, you should see credits pending about 15 business days after the console shipped.

XBLRewards8

Hello DrAmA BeAtZ 91,

Since you reference Microsoft Rewards multiple times in your previous post at (https://forums.xbox.com/en-US/thread/e916fda5-f622-4c62-a384-e9577e965111), we directed
you to address them for any particular offers that they may have offered. However, we also informed you that Credits from our offer should take up to 15 days to appear. Please note in the future that Microsoft Rewards and Xbox Live Rewards are not associated,
and we are not fully informed on each others offers. We still cannot assist you with Microsoft Rewards for your purchase from the store ("but on my bing rewards account it says earn 1 point per $1 spent in the store"), as that is not our program.

I have confirmed that your purchase was not tracked correctly, and will adjust your account to reflect your purchase. You should see the Credits pending by the end of next week, at the latest.

Credits not being given