Credits not being deposited since April 2015

Cobalt Robot · Dec 22, 2016

Hey guys, just hoping I can get some help!

I've had pending rewards in my Xbox Rewards account since April of 2015, and they haven't been deposited. I used to get monthly e-mails telling me my billing info needed to be updated, even though the details never changed, and even when I did edit the info
(just in case) nothing changed. The e-mails have stopped recently, however, with only the website for Xbox Rewards telling me my account reads "Attention Needed."

Could I please get my points deposited? I've been waiting almost two years!

:)

XBLRewards3 · Dec 22, 2016

Change Points into Money for buying Add ons

Hi SmokinDrums. You currently do not ave any pending Credits in your account. The 5250 Credits you see have already been deposited on April 8, 2015. You can check that at Sign in to your Microsoft account.

EastTurbo300z · Dec 22, 2016

Credits have not been deposited

I have had over 17,000 credits since April. When are these going to be deposited?

XBLRewards3 · Dec 27, 2016

Hi Coblat Robot.

There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently working on a resolution.
Once we are able to apply a fix, a deposit will be made. Thanks for your patience.

XBLRewards3

Hi Coblat Robot.

There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently working on a resolution.
Once we are able to apply a fix, a deposit will be made. Thanks for your patience.

XBLRewards3

Hi SmokinDrums. You currently do not ave any pending Credits in your account. The 5250 Credits you see have already been deposited on April 8, 2015. You can check that at http://commerce.microsoft.com.

XBLRewards3

Hi MadDawgD. Since you have 2748 Credits pending, it is not enough to trigger an automatic deposit since you need at least 5000 Credits pending. Payback Credits for your purchases are included in those Credits. You can request a deposit by going to your
MyRewards page and clicking the Request Deposit button. The next deposit date is April 12th.

XBLRewards3

If Credits are awarded between the 1st and 15th, they are deposited by the end of the month. If they are pending between the 15th and 31th, they are deposited by the 15th of the next month. Since your Credits were awarded on March 16th, they are scheduled
to be deposited on April 12th.

XBLRewards8

Hello guywhoiam,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your Credit event occurred on the 20th, it will be a part of April's mid-month deposit.

Credits not being deposited since April 2015