Credits haven't deposited

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. They haven't been deposited yet because you haven't reached that point. Since you do have over 1,000 credits, you can request a deposit on the
MyRewards section of the site and they will be deposited on the date listed on the site at the time that you make the request.

Credits are deposited after you have at least 5,000 credits pending. If those are the only credits you have pending, you just haven't earned enough for an automatic deposit. Since you do have over 1,000 credits pending, you can request a deposit on the MyRewards
section of the site and they will be deposited on the date listed on the site at the time that you make the request.

Do you mean the credits haven't been deposited into your account yet or is there another offer you're looking for credits from? The credits should be deposited by the following 15th or 30th of the month after you earned them.

Your lifetime credits earned includes all credits you have earned since joining the program. That number includes all credits that are pending as well as any that have already been deposited. So if your pending credits is the same amount, then they haven't
been deposited yet. If your pending credits is less than that number, then you have already had some credits deposited. Your statement will list when deposits took place. You can verify deposits at http://commerce.microsoft.com