Credits have not been deposited

Discus and support Credits have not been deposited in XBoX Rewards & Social to solve the problem; I requested an early deposit but the date has now passed and instead of being deposited, a new date is displayed to submit a deposit for... Discussion in 'XBoX Rewards & Social' started by BloodDogButler, Oct 15, 2017.

  1. BloodDogButler
    BloodDogButler Guest

    Credits have not been deposited


    I requested an early deposit but the date has now passed and instead of being deposited, a new date is displayed to submit a deposit for

    :)
     
    BloodDogButler, Oct 15, 2017
    #1
  2. EastTurbo300z
    EastTurbo300z Guest
    Credits have not been deposited

    I have had over 17,000 credits since April. When are these going to be deposited?
     
    EastTurbo300z, Oct 15, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Credits have not been deposited

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Oct 15, 2017
    #3
  4. XBLRewards3
    XBLRewards3 Guest

    Credits have not been deposited

    Hi BloodDogButler. We had an issue with our Deposit Request feature in the last run. Your deposit will be made on the 26th. Sorry for the inconvenience.
     
    XBLRewards3, Oct 16, 2017
    #4
  5. BloodDogButler
    BloodDogButler Guest
    The discount on the product I want will be gone by then though, what am I supposed to do about that??
     
    BloodDogButler, Oct 16, 2017
    #5
  6. XBLRewards3
    XBLRewards3 Guest
    We apologize for the inconveniences.
     
    XBLRewards3, Nov 3, 2018
    #6
  7. BloodDogButler Win User

    Credits have not been deposited

    Hi . We had an issue with our Deposit Request feature in the last run. Your deposit will be made on the 26th. Sorry for the inconvenience.
    The discount on the product I want will be gone by then though, what am I supposed to do about that??
  8. XBLRewards3 Win User

    Credits have not been deposited

    Hi BloodDogButler. We had an issue with our Deposit Request feature in the last run. Your deposit will be made on the 26th. Sorry for the inconvenience.
  9. XBLRewards3 Win User

    Credits have not been deposited

    We apologize for the inconveniences.
  10. XBLRewards8 Win User

    Credits have not been deposited

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  11. XBLRewards8 Win User

    Xbox rewards points

    Hello hotaschilliman,

    The Credits are currently pending in your account, and have been pending in there for a few days now.

    If you are asking about why they have not been deposited, pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th
    through the 31st will be deposited in the mid-month deposit the following month.
Thema:

Credits have not been deposited

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