Credits for FrankenRewards mission are missing

Discus and support Credits for FrankenRewards mission are missing in XBoX Rewards & Social to solve the problem; I completed all of the levels for the FrankenRewards mission, but I've only received 1,000 credits for the Level 2 completion instead of the 2,000... Discussion in 'XBoX Rewards & Social' started by ProjectUnknown, Nov 20, 2017.

  1. ProjectUnknown
    ProjectUnknown Guest

    Credits for FrankenRewards mission are missing


    I completed all of the levels for the FrankenRewards mission, but I've only received 1,000 credits for the Level 2 completion instead of the 2,000 credits, and I haven't received credits for any of the other levels. I purchased How To Survive: Storm Warning
    Edition ($4), Days Gone By (The Walking Dead Episode, $2.99), Guts (The Walking Dead Episode, $2.99), How To Survive 2 ($4.95), Dead Rising 4 ($16), and State of Decay ($9.90). My purchases totaled up: 4+2.99+2.99+4.95+16+9.90= $40.83. I also purchased the
    Freak Head ($1) and Frankenstein Hat ($1). I completed 5 Achievements as well. Don't I qualify? Can someone please look into this for me? Thank you!

    :)
     
    ProjectUnknown, Nov 20, 2017
    #1
  2. ProjectUnknown
    ProjectUnknown Guest
    Credits for FrankenRewards mission are missing

    I completed all of the levels for the FrankenRewards mission, but I've only received 1,000 credits for the Level 2 completion instead of the 2,000 credits, and I haven't received credits for any of the other levels. Can someone please look into this for
    me? Thank you!
     
    ProjectUnknown, Nov 20, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Credits for FrankenRewards mission are missing

    Hello ProjectUnknown,

    We only see roughly 30 USD of eligible spending in the month of October from your purchases of How to Survive 2, Dead Rising 4, and State of Decay. Keep in mind that as stated in the FAQ, only game purchases are listed as eligible, not add-ons or DLC. Since
    the minimum requirement for that offer was 40 USD, you did not complete that offer. Since you must complete the games or video purchasing offer before you can progress on the achievement offer, you did not complete that offer either.
     
    XBLRewards8, Nov 20, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Credits for FrankenRewards mission are missing

    Hello ProjectUnkown,

    Half of your purchases were made on November 1st, after this offer was over. Please note that as stated in our FAQ, we are based off the GMT time zone. While we do allow some padding to this time frame to still accommodate users, your purchases were still
    outside of this padding, like your TV episode purchases on the 1st. We will adjust you for completion of the rest of this offer, but if you wish to complete our monthly offers in the future, please be sure to purchase within the offer period, which in this
    case would have been the month of October.
     
    XBLRewards8, Nov 21, 2017
    #4
  5. XBLRewards8 Win User

    Credits for FrankenRewards mission are missing

    Hello ProjectUnknown,

    We only see roughly 30 USD of eligible spending in the month of October from your purchases of How to Survive 2, Dead Rising 4, and State of Decay. Keep in mind that as stated in the FAQ, only game purchases are listed as eligible, not add-ons or DLC. Since
    the minimum requirement for that offer was 40 USD, you did not complete that offer. Since you must complete the games or video purchasing offer before you can progress on the achievement offer, you did not complete that offer either.
  6. XBLRewards8 Win User

    Credits for FrankenRewards mission are missing

    Hello ProjectUnkown,

    Half of your purchases were made on November 1st, after this offer was over. Please note that as stated in our FAQ, we are based off the GMT time zone. While we do allow some padding to this time frame to still accommodate users, your purchases were still
    outside of this padding, like your TV episode purchases on the 1st. We will adjust you for completion of the rest of this offer, but if you wish to complete our monthly offers in the future, please be sure to purchase within the offer period, which in this
    case would have been the month of October.
  7. XBLRewards8 Win User

    Frankenrewards missing

    Hello ab1311,

    You are a German Rewards member. Since your purchases were made with a different regional currency (except for your avatar purchase), those purchases were not eligible for Rewards.
  8. XBLRewards8 Win User

    Missing credits mission

    Hello GioNitto82,

    Apologies for the inconvenience. We are currently in the process of resolving an issue with our data source for purchase information that has caused punching of purchases to be delayed. You should see the proper progress and completion of this offer within
    the next 1-3 days.
  9. XBLRewards8 Win User

    FrankenRewards Level 3 credits still missing

    Hello craigmcshane2,

    Apologies for the inconvenience. It looks like there may have been a communication issue that resulted in only our adjustment for the bonus going through. We will adjust the achievement portion again, and it should appear shortly. Unfortunately, since we
    are currently processing the deposit, it is highly likely that this will not make it in time to be a part of the upcoming deposit. We apologize for missing these Credits from a critical deposit date, before Black Friday. We will double the Credits from this
    offer, which will appear as a separate, additional 4000 Credit labeled as a five star MyVIP event.
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Credits for FrankenRewards mission are missing

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