Creditcard information cannot be retrieved. At the same time Microsoft billed it and did not ...

Discus and support Creditcard information cannot be retrieved. At the same time Microsoft billed it and did not ... in XBoX Games and Apps to solve the problem; 1. On xbox 360, trying to download netflix. Error message pops up indicating that my credit card information cannot be retrieved. 2. Purchased an... Discussion in 'XBoX Games and Apps' started by SF3RD, Dec 7, 2014.

  1. SF3RD
    SF3RD Guest

    Creditcard information cannot be retrieved. At the same time Microsoft billed it and did not ...


    1. On xbox 360, trying to download netflix. Error message pops up indicating that my credit card information cannot be retrieved.

    2. Purchased an online gift card using my credit card. Microsoft billed it but never delivered a code.

    Spent an hour on Microsoft chat support. Advise basically came down to: have you tried switching it off and on again?

    Don't know what else to do or who to contact. Assistance would be appreciated.

    Cheers!

    :)
     
    SF3RD, Dec 7, 2014
    #1
  2. ngocphi
    ngocphi Guest
    Moved to Australia With a UK Gamer Profile

    and no you will face the same billing issue thats a bank issue not a MS issue

    creditcards cannot be billed internationally for long periods
     
    ngocphi, Dec 7, 2014
    #2
  3. Alpha2 nz
    Alpha2 nz Guest
    Information cannot be retrieved ........8019014

    ah sorry yes i think the four was missing .After 3 attempts i have added the points .Is this still considered an outstanding balance and should i still ring support ?
     
    Alpha2 nz, Dec 7, 2014
    #3
  4. SF3RD
    SF3RD Guest

    Creditcard information cannot be retrieved. At the same time Microsoft billed it and did not ...

    Thought I should try to solve the problem through the Microsoft chat service again.

    Instead of "have you tried switching it off and on again" the advice is now: "For this one I strongly suggest that you contact Microsoft support directly"

    Who am I chatting with if not Microsoft support?
     
    SF3RD, Dec 7, 2014
    #4
  5. SF3RD Win User

    Creditcard information cannot be retrieved. At the same time Microsoft billed it and did not deliver.

    Thought I should try to solve the problem through the Microsoft chat service again.

    Instead of "have you tried switching it off and on again" the advice is now: "For this one I strongly suggest that you contact Microsoft support directly"

    Who am I chatting with if not Microsoft support?
  6. ngocphi Win User

    Moved to Australia With a UK Gamer Profile

    and no you will face the same billing issue thats a bank issue not a MS issue

    creditcards cannot be billed internationally for long periods
  7. ngocphi Win User

    Change region of my xbox live account

    Prepaid creditcards must have a billing address which matches the regiom of an account

    That billing address must because entered into xbox live for its to be used If there isnt no billing address the creditcard cannot be validated
  8. ngocphi Win User

    Xbox Live is rejecting my PayPal account, please help :(

    your paypal along with your creditcard billing address must match the region of your xbox account



    international creditcards wont work unless the correct regional billing address matches

    basically you cannot use a russian creditcard with a us paypal account and expect a US account

    this is why you dont use international creditcards





    http://forums.xbox.com/xbox_forums/xbox_support/f/27/t/153161.aspx



    [table][tr][td]Account Information[/td][td]Please ensure that the account information on both your LIVE account and PayPal account is current and that it matches. For instance, if your PayPal account is under "John Smith" but your Xbox LIVE account is registered to "Master Chief", you may have issues linking the two accounts. This also goes for contact information, billing address, etc.[/td][/tr][/table]
  9. ngocphi Win User

    Disappointed customer

    Basically you cannot make any purchases with creditcards or payment options once a billing lock is inplace
Thema:

Creditcard information cannot be retrieved. At the same time Microsoft billed it and did not ...

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