Credit for MS Store Xbox One S offer

I purchased an Xbox One S from the MS Store online on 11/24. I should be eligible for the Microsoft Store Xbox One S Offer (50,000 Rewards Credits). It does not appear that I have received these. The Microsoft Account I use to shop at Microsoft Store (which
was created automatically when I made my first purchase in 2012) is different from the account associated with my Xbox Live account, but I don't see the credit on either account. Please address this. Thanks.

:)

 

You didn't convert my 50,000 Rewards credits into my local currency on December 15, 2016!!!

2016/11/27 - Purchased Xbox One S promising 50,000 Credits

2016/12/06 - Microsoft Store Xbox One S Offer - 50,000 Credits deposited

2016/12/15 - 50,000 Credits were supposed to be deposited into my local currency into my Microsoft account, but they weren't.

HELP! Please deposit my money.

 

50000 Xbox Rewards Points Promo

Hello

I purchased a new Xbox One S through the online MS store, but I haven't seen the 50,000 Rewards Credit applied to my account, or sitting in the Pending bucket. Please let me know what information you need to do in order to claim the offer.

Thank you

 

Hello Ganttssta,

The 50,000 Credit offer was only for select accounts. Since you purchased on a different Microsoft Account than your Rewards Account, there was no way to link this select offer with your purchase. Therefore, you did not complete the offer.