Credit expired before final date of use

I've seen a few people post the same issue, and the only thing I can think of is timezone differences, but it should still be early enough so that shouldn't be an issue. Unfortunately phone and chat support are the only ones who can handle billing issues,
but they generally won't put funds back after they've expired. So if they already have, there's not much that can be done. You could try contacting them again and hopefully a different agent could do something else.

They said to wait 24 hours, but then it will definitely expire!

Hey there ,

We don't have the ability to provide/replace any sort of credit or currency on the forums, only the chat/phone teams would have that option. In this particular case with expired promotional credit, they wouldn't be able to assist with it either. If you can
provide a screenshot of the expiration notice as well as the date/time when it ends in the Terms and Conditions of the promotion, I'd be happy to help clarify on the end time, but there isn't going to be a way for us to replace expired credit. For a bit more
info on how promotional credit works, you can visit this support article
HERE.

That is what I was told. I have uploaded the screenshots of the email message I received regarding the expiration, the details of the promotion itself, and my account balance on the day the funds were to expire here: http://imgur.com/a/IwpIA.

The link you provide states that promotional funds are subject to their expiration dates. But as I've said before, my issue is that the funds had expired prior to their expiration date. That link says to look at the terms and conditions. But the terms and
condition of the promotion itself says that the funds do not expire for a full year. It mentions nothing about the time zone utilized in determining whether the date of expiry has passed. On my email notification, it only mentions the date and nothing about
the time: April 30, 2017.

Why was I unable to use the promotional credits through the date of expiry, on April 30, 2017? If it's because of the differing time zones due to where the servers are located, why was this distinction not made on the promotion terms and conditions as well
as on the email I received? All I'm being told is that the promotional credits cannot be restored because they have already expired, but no one has directly answered the question of WHY they expired before the stated expiry date or why I was unable to use
them prior to the end of that day.

After redeeming a code, I always go into Account Management on the dashboard to see when the membership expires, yes, it does give you a date. If you do this and the date doesn't add up, you can call support to correct the problem BEFORE it expires. I've
never had a problem redeeming card codes and it's safer than using credit cards...

When you view or add a payment method, Microsoft Online Services immediately

verifies whether or not the payment method is valid, and then displays the

status of the payment method information.

The status will be one of the following:

Good

The payment method information is valid and

current.

Declined

The payment method was declined for one of

several reasons, such as insufficient funds or an expired credit card. To

correct the problem, use one of the following steps:

1. Follow the instructions in
   How do I use a new payment method to set up a new payment method.
2. Contact your bank or credit card company to make sure that the payment
   
   method is valid.
3. Contact Customer Support.
   

Expiration pending

Because the credit card will expire

soon, you must update the credit card information with the new expiration date.

To update the expiration date, follow these steps:

1. On the Payment method information page, click Edit
   
   payment method information.
2. Select the new expiration date for your credit card, and then click
   
   Save.

Expired

The credit card has expired and you must update

the credit card information with the new expiration date. To update the

expiration date, follow these steps:

1. On the Payment method information page, click Edit
   
   payment method information.
2. Select the new expiration date for the credit card, and then click
   
   Save.

Removed

The payment method has been removed from your

account and the payment method is listed for historical purposes.