Credit Card removal.

I would like to remove my credit card from my xbox account but it says I need to cancel the subscription for 3m gold renewal. I then canceled the subscription but I still can't remove the credit card.

:)

 

Credit Card removal problems.

nope you have to call xbox support in your region

you just need to ask for the creditcard to be removed however

if you don't want to wait till the account turns silver

for promotions you need to wait till your account emails the code for whatever promotion as any account changes will cancel the promotion as per the conditions of the promotions.

- you can have iot removed immediately if you ask for it and you wait 4-7 business days and a token is emailed to you however you cannot do anything with the account while you wait as the account is frozen till the code is issued



most people turn off autorenewal and wait till the account turns silver less issues

especially if you do not keep your account info upto date including contact email

 

Credit Card removal problems.

y donde puedo poner que mi cuenta no se renueve sola? eso lo puedo hacer desde mi consola? o tengo que hablar a algun lado?

and were i can turn off the Auto-Renewal? in my xbox? or i need to call some were?

tks for your Help.

 

Well you're still showing as Gold, so it might just take some time for the cancellation to run through the system.

You cannot remove a credit card if it is actively being used against a Gold subscription, which seems to be your case.

However, now that you've cancelled it, if you get in touch with Phone Support, they may be able to help you remove the card off your account.

support.xbox.com/contact-us

 

The last renovation 01/01/2015 will be, after it I can remove?

 

Hey there Jvitor1206!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!