credit card not getting removed

Hello.

To cancel your subscription, click the menu in the top left corner, and click “Payment & Billing.” Click “Order History” and find your last payment for your subscription. On the billing card, there should be a “Manage Subscriptions” button, and you’ll want
to click on that. Under the subscription, you’ll want to click “Manage,” which will then give you the option to cancel the subscription.

I hope this response was helpful.

hello ,so ive been triyng to remove a credit card so that it cancels my gold subscription but its currently not working.

Sometimes, a card may not be able to be removed if there is an outstanding balance. Is this the case for you?

This is a surprise they should be able at the very least look up the account with the credit card number (they may have had to call you back for this) and they then would be able to remove your credit card from ANY account that the card is on without gaining
access to the account. This would not help with getting a refund but it would help with getting your credit card removed from your nephews account.

I too want to remove a credit card from my account...... the card has expired but is still getting charged and my bank is paying it (WTF) , i just want the card removed as my life has changed but i still want my account. Why cant we remove our credit card
details.....???

airmattdog... i dont think so.

If i add a prepaid card, i believe i wont be able to remove the credit card. since the prepaid card will take priority, and the credit card membership will be delayed. and i have to remove the credit card asap...

I may just wait until the credit card membership ends, too lazy to call xbox live support so they can remove the credit card.