Credit card charged for subscription but not seen in XBOX account

Hello @BharatBaburaj! I hope that you are doing well!

Thank you for reaching out to us here on the forums regarding this situation.

Looks like you need some help with your subscription. But don't worry, please try the following solutions to fix the issue:

Step 1: Check your subscription:

Check your subscription using the link below:

Microsoft account | Services & subscriptions

Step 2: Clear Mac address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Step 3: Remove your account:

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

Step 4: Reset your console:

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Step 5: Contact our support:

If you are still facing issues with your subscription, please Contact us | Xbox Support.

I hope this helps you out! wish you a lovely day!

Kind Regards

Stay safe, and happy gaming!

Most pre-paid credit cards do not allow recurring charges, and that is a requirement for an XBox Live subscription (promotional or regular) to be charged to a credit card.

Any subscription you buy on the console will automatically turn on Auto Renew. In order for that to work, there must be a credit card on the account it can charge when the account auto renews. Even though it is a free month, you must have a credit card
on the account to start the subscription.

When that free one month is finished it will renew into a paid 1 month subscription and charge the payment method you added.

Hi there,

Thank you for coming to the forums, I'd be happy to provide some information.

Auto renewing of subscriptions is done by setting up a debit or credit card to automatically charge the payment option during the subscriptions billing cycles and account credit is not an option to start a subscription cycle. Account credit is usually only
used as a backup payment option if the primary payment option cannot be charged for whatever reason, and there is enough funds in the account.

Since the subscription expired, that means the original cycle and the original method of payment ends entirely and a new cycle will need to be purchased with either a debit or credit card or by buying a prepaid subscription card from participating retailers.

If there is a break in the Xbox Live Gold service, if it's not continuous, that's usually when I've seen that occur.

For example, I've seen that reset when you have it set to auto renew and it can't charge the credit card and then the subscription gets suspended for a brief time until you get the subscription back on track.

Again, it comes down to (usually) a break in the years of Xbox Live Gold you've had on the account, no matter how small that break is. There's no way to reset or adjust that either.