Credit card banned

GARISHR0CKETEER · Feb 20, 2017

Recently i had forgotten to update my payment for a subscription to groove music. i then went on my PC and paid for the subscription on pc with the same card i used on my xbox yet its banned and ive tried to purchase something and its completely banned from
xbox how do i unban / update it?

:)

Casualtyyyyyyy · Feb 20, 2017

Question about my credit card

I have a permanently banned gamertag with a credit card (trying to get in contact with LIVE Enforcement to revoke) and since it's banned I'm wondering if the credit card will auto renew over and over again when its banned? I have an auto renew every year,
if so how do I remove it because the credit card shouldn't be on auto renew so my money can be taken since its banned.

Il Chico92 · Feb 20, 2017

Banned credit card

I want to pay my outstanding balance for sban my credit card, i tried to do it, but the system said "declined system payment"

M3tal Daz3 · Feb 20, 2017

This is an issue with overdue payments. You should contact xbox chat support billing section: support.xbox.com/contact-us

M3tal Daz3

This is an issue with overdue payments. You should contact xbox chat support billing section: support.xbox.com/contact-us

Thumbtack Jayk

Well, I called my card company, nothing was denied. The 800 went through, and there's a few $1 for verifications (I assume where I tried to buy 400).

So I called M$ XBox support back, and they said there's no way to override the temp ban or see if that's what it is. I just have to wait 24-48 hours. Brilliant. -_-

Smwutches

You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http;//support.xbox.com/contact-us

JezzTaylor

i have had the same issue. my card expired and i never got round to changing the details. xbox tried to take a payment from the expired card and so i was left with an outstanding payment. as soon as i realised i paid the amount, but now i cant get xbox
to renew my subscription to gold. to be honest if i cant get gold i may as well go to playstation instead. xbox has however hapilly taken many £s worth of fifa points from the same card. i dont get it. xbox help say that there is no way to reverse this?

Mister Gwyther

If you want to call back, you can ask to talk to a billing specialist or a supervisor. Perhaps they can verify that you were indeed the one making the purchases and take the temporary ban off.

Credit card banned