credit balance wrong

it says it deposited 11800 on 9/28 ,but yet i dont see it. can someone take a look?

:)

 

help with reward balance

My credit balance on the xbox love rewards page is wrong and because of this the page wont let me make an early deposit

 

No Xbox rewards - game pre order

Hi,

I pre ordered call of duty: WW2 and was expecting to see some credits in my rewards for pre ordering but my balance says 0 and pending also says 0.

Am I wrong in thinking I should get some credits for pre ordering this game?

Thanks

 

If the Rewards site shows it's been deposited, then it will show that way for Rewards support too. You'll need to check your transactions at
Sign in to your Microsoft account which will also show any transactions you may have made around the same time that would have already used the credits. If you don't see it there, you can contact support and speak to
billing to see if they show it. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support