Credential Manager credentials keep popping up after I've removed them.

anandgatti · Dec 26, 2021

So I was trying to play Halo Infinite a month back and I downloaded it on the Xbox app. There is a known glitch with the game where when you try to sign in, it puts you in a sign in loop and you cannot log into the game. The Waypoint, the Halo support forum, suggested that I delete all the credentials necessary to log into the game by opening credential manager and deleting all of the Xbox Live Credentials. I did as they suggested and the game worked fine. Fast-forward to yesterday, when I was trying to open the Halo Infinite app again but I got stuck in the sign-in loop again. I was confused so I opened credential manager again and the xbox live credentials were somehow reinstalled. Does the Microsoft team know any solutions to this issue? I've tried things that other people have suggested on the community but it hasn't worked for the Xbox Live Credentials.

:)

Kathy A.

Hello anandgatti,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We're sorry to hear that you are having issues with the credentials saved in Credential Manager. Let us check on this together so you will get back to gaming.

This might because your Microsoft account was not added as local account. We would suggest that you follow the steps provided here: Switch from a local account to a Microsoft account.

Please, do not forget to check here for known issues that might be related to your concern.

Xbox Status

Known Issues for Game Launches

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Kathy A.

Hi anandgatti,

Hope you are doing fine.

We would like to follow up your concern.

Kindly let us know if you are still having issue by posting a reply.

Kind regards,

Ricardo Lechuga

The ones listed in the manager credentials, remove them, you will be able to see the email on the windows credentials part

Dave Henn

Check your Windows Credentials. (Control Panel -> Credential Manager, or search for "Credential Manager" in Settings). I found a post somewhere that said to delete all your Microsoft Live credentials; I didn't have any of those, but I did have a "Microsoft
Paid Connectivity Wifi Access Token" that didn't seem right ("Paid Connectivity?" -- I've never paid for anything). I deleted it. I now have no Windows Credentials, and the games load now, and they load quicker than ever before.

If you're paranoid (as you should be), you should back up your credentials before you get rid of them. Links to back-up and restore are on the Credential Manager page, at the top of the list.

Ricardo Lechuga

Hi Schm1dt13! My name is Ricardo an independent advisor ready to help you with this situation!

Please try to log out in Windows then use the new account to log in the system, after that try to log again in the Xbox app

If that doesn't work, try deleting the previous credentials stored:

Credential Manager lets you view and delete your saved credentials for signing in to websites, connected applications, and networks.

To open Credential Manager, type credential manager in the search box on the taskbar and select Credential Manager Control panel.

Select Web Credentials or Windows Credentials to access the credentials you want to manage.

Credential Manager credentials keep popping up after I've removed them.