Creation club points for fallout 4 and a refund.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

We need to verify if the transaction for 1500 creation club points is successful by signing in at https://account.microsoft.com/billing/orders. If it's successful and is showing as "Completed", I highly recommend resyncing your Xbox profile to your console by following the steps below. Make sure that you know your account logins before doing these steps.

REMOVE PROFILE:

To remove a profile: From Profile & system, select Settings > Account > Remove accounts. Select a profile, then select Remove.

POWER CYCLE CONSOLE:

To restart your console: Press and hold the Xbox button on your controller, and then select Restart console > Restart. To power cycle your console if it's frozen: Press and hold the Xbox button on your controller for 10 seconds. Then press the Xbox button on the console or on your controller to turn your console back on.

RE-ADD PROFILE:

To add an Xbox profile to a console, press the Xbox button to open the guide and go to Profile & system. Select Add or switch, and then select Add new and follow the instructions.

Just a friendly reminder, if it still doesn't show up after doing the steps above, kindly give it time as it can take up to 24-48 hours for in-game items to show up in our game so waiting a bit might help.

Hi ThomasM1313,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today.

Based on Creation Club | Summer 2017 (bethesda.net), Creation Club is available also for PC and available via in-game digital marketplaces purchased with Credits. Please contact Bethesda support instead for assistance in getting Creation Club credits to your PC. See: Fallout 4 - Bethesda Support.

Kind regards,

Marrion

Microsoft Moderator

If you are in the US, call 1-800-469-9269 and go through the voice prompts for billing support.

There is no email for support. You would have to contact them by phone or chat.

their AI chat is useless:

1stReturn my Fallout 4 Gauss rifle you appear to
have removed from my inventory that I PAID FOR WITH U$D AS CREATION CLUB CREDITS. WHY WOULD BE BUY ANYTHING THAT WAY IF IT DISAPPEARS FOR THE NEXT PLAYTHROUGH?!

AI: I found this post on Microsoft Community that might help solve the problem.

Agent

Is it possible to recover a program that was uninstalled and deleted

Not

I really want that phone number Bing doesn't give it out

Not helpful... "have a toshiba laptop and a program I needed was uninstalled and deleted by mistake is there any
wayto recover this program?" .. NO MY GAUSS RIFLE WAS TAKEN BY AN
AGENT OF MICROSOFT & CREATION CLUB I WANT IT BACK

2ndX-BOX
1 FALLOUT 4, I OWNED THE CREATION CLUB GAUSS RIFLE, BEFORE THE NEW BUNDLE CREATION CLUB NO LONGER EVEN SHOWS MY PURCHASE. That's theft of a purchased item. plz return this with all alacrity your mastery over electrons allows. Your ai agents poor response was:

Here's what I think you are asking about:
A member of my household made a purchase on my Xbox that I didn't authorize.
Is that correct? _NO

Trying bing search for: microsoft account rewards support Still no different. no real help or a real person, or an email account or they don't want their theft uncovered...

There is no email for support. You would have to contact them by phone or chat.