Creating MyPlayer Account

I have an adult account on Xbox and NBA2K20. I get a message telling me either I do not meet the requirements for a MYPLAYER Account or the account has not been created. If I search support about how to create a MYPLAYER Account all I get are articles
about verifying a MYPLAYER Account. Support sends me troubleshooting advice about permissions and content restrictions but ignore that I have stated that I see no instructions telling me how to create a MYPLAYER Account. If they can't make it work I want my
money back.

How do you set up the MYPLAYER Account in the first place? H have an adult Xbox account so I figured the problem is that there is no MYPLAYER account yet. Support for NBA2K20 first told me my account had been deleted which cannot be true on a new game,
sent some suggestions for checking my Xbox account and will not tell me how to set up the MYPLAYER Account. They now just repeat a nonsensical reply saying to contact Xbox but the wording is idiotic and it is obvious that it is an automated reply. Can anyone
post how to create tge MYPLAYER account?

I was in MyPlayer mode and was upgrading my player, i backed out for it to save the updates and some error message came up. It sent me back to the home screen and came up with the screen to create a MyPlayer. I restarted my Xbox One thinking it would then
load the MyPlayer files but it didnt. keeps going to the screen to create a new MyPlayer. did i just lose everything?

[quote user="xYungxStunnaxII"]

I was in MyPlayer mode and was upgrading my player, i backed out for it to save the updates and some error message came up. It sent me back to the home screen and came up with the screen to create a MyPlayer. I restarted my Xbox One thinking it would then
load the MyPlayer files but it didnt. keeps going to the screen to create a new MyPlayer. did i just lose everything?

[/quote]

This just happened to me. It keeps sending me back to create a player.

Hello Roomy,

We thank you for bringing this inquiry to our forums community, and understand that this concerns to connect within NBA 2K20 on your Xbox One console.

The error being received may involve verifying the account that is created with your MyPlayer, as explained through the official MyPLAYER
Account Verification support article provided by the 2K developer team.

Try this out, and then let us know the results.

Best wishes!