Created Microsoft account day before yesteday to buy Minecraft; account has been suspended...

Discus and support Created Microsoft account day before yesteday to buy Minecraft; account has been suspended... in XBoX Accessibility to solve the problem; Created a Microsoft account day before yesterday to buy Minecraft, and that went fine until today, where I log in to find it's suspended (I have no... Discussion in 'XBoX Accessibility' started by Ada B., Nov 9, 2021.

  1. Ada B.
    Ada B. Guest

    Created Microsoft account day before yesteday to buy Minecraft; account has been suspended...


    Created a Microsoft account day before yesterday to buy Minecraft, and that went fine until today, where I log in to find it's suspended (I have no notions as to why):

    "We've detected some activity that violates our Microsoft Services Agreement and have locked your account."

    Tells me to enter a phone number to recover my account, fine. But:

    "We cannot send a text message to this number," it says of my Google Voice number.

    Attempting to contact any Microsoft customer service on this to sort this out seems perhaps impossible? And I am not going to go buy a new phone just to try to recover my account. Do I have any options? (Aside from asking PayPal to refund the charge for the game, I suppose, though that doesn't seem likely to work).

    :)
     
    Ada B., Nov 9, 2021
    #1
  2. Ada B. Win User

    Created Microsoft account day before yesteday to buy Minecraft; account has been suspended for reasons unknown to me; account recovery won't send text to my Google Voice number.

    Sorry, to clarify: This is the 'Java Edition' of Minecraft, on PC. Is this advice still valid?
  3. XBF - Hayabusa Win User

    Created Microsoft account day before yesteday to buy Minecraft; account has been suspended for reasons unknown to me; account recovery won't send text to my Google Voice number.

    Besides the google voice number, do you have your e-mail associated to your account? (If you let the timer time out, do you have other options to recover it?)

    Has your Microsoft account been suspended, or your Minecraft account?

    If it's Microsoft, you can check your status here Xbox Enforcement | Home.

    If it's Minecraft, you can read more here Why Have I Been Banned from Minecraft? – Home

    I do suggest following Onyx's suggestion so support can work with you on this.
  4. Onyx Is Here Win User

    Created Microsoft account day before yesteday to buy Minecraft; account has been suspended for reasons unknown to me; account recovery won't send text to my Google Voice number.

    Sorry to hear it. Please contact support directly at https://support.xbox.com and click on Contact Us. When you get to an Xbox Gamer ask to be escalated to an Advocate as only they can help you.

    If the gamer offers to release the question tell them you want to be escalated not released
  5. MarvinaPerez Win User

    Minecraft microsoft isn’t recognizing my email?

    Hello Makayla ,my name is Marvina, I will be happy to help you.

    I'm so sorry for what you're going through, Minecraft Microsoft may not recognize your email for several reasons. Here are some possibilities:

    You are using the wrong email address. Make sure you have entered the correct email address, including upper and lower case.

    Your Microsoft account is linked to a different email address. If you've created multiple Microsoft accounts with different email addresses, you may be trying to sign in to the wrong account.

    Your Microsoft account has been suspended. If you have violated Microsoft's terms of service, your account may have been suspended.

    If you are sure that you are using the correct email address and that your Microsoft account is not linked to a different email address, your account may have been suspended.

    If it is the case that your account has been suspended, write to me again to give you a solution for that, while applying the solutions that I have just given you, good luck and happy day.

    These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

    Sincerely,
    Marvina.
  6. JosefLBohorquez Win User

    Can't find purchase or confirmation email?

    Oh, I see.
    I thought was purchased on a Microsoft account

    Did you purchased it before doing the migration process or your account has already been migrated?

    If you Mojang account before migration was created with a non-microsoft domain, please try sign in with that email

    If it's the same, the best option will be contact Minecraft support due to its not appearing on a Microsoft account order history
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Created Microsoft account day before yesteday to buy Minecraft; account has been suspended...

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