Crazy unnecessary ban?

Ok so to begin i was communication banned from the 23rd of October to the 6th of November. I didn't think much of it until after my ban i am currently unable to send messages or be in a party, etc. I contacted xbox support twice about this and apparently
while i was communication banned i managed to get another communication ban put against me? And the crazy thing is that it doesn't end until February 1st of 2018?? First of all i was already banned so there is no way i could of gotten this. Second of all i
can't even file for a case review because this ban doesn't show up for me in my enforcement history? It just shows my last one and that it had already ended? I am currently speaking with a xbox support representative and he said to post on here as a way of
communicating with the enforcement team since this current enforcement wont show in my history. PLEASE ENFORCEMENT TEAM HELP ME WITH THIS!!!

:)

 

Unnecessary

Allow the game to fully download/install/update before launching it. There's really no other way around it, unfortunately.

Personally, I don't trust the feature where it lets you launch the game early while it's still downloading, so I would ignore it when it pops up. Go to the "My Games & Apps" menu so you can watch the game's installation progress.

 

Unnecessary

Whilst I understand the frustration, as others have pointed out, updates/downloads are unavoidable... that being said, the base problem falls back to internet connection speed. I've rarely waited more than about 20 minutes for a game to update, depending
on the file size and I just have average (150dn/15up) internet service.

Also, using the console's "Instant On" feature in conjunction with going into settings and making sure that the "Keep games/apps up to date" radio button is ticked will allow the console to update games automatically while it's "turned off". Since I've been
using that feature, it's been a pretty long time since I've even had to wait for an update to a game.