crashing and turn off xbox series x while playing online nba 2k21 next gen

i don't play nba i play halo. I ask question what's wrong with it ?

A lot of people playing on the Series S and X are having issues with the game frequently crashing to dashboard and, sometimes, even causing the console to switch itself off. The same happened with the next gen version of 2k21

The Xbox Series X turns itself off randomly to protect itself from overheating or when there is no power.The majority of reports of the Xbox
Series X turning off appear to be related to next-gen games like Call of Duty: Black Ops Cold War and Assassin's Creed Valhalla.

Not necessarily fifa 21 xbox one version crashes and turns mine off so does fortnite

I’m having the same problem man, although I don’t believe it’s an Xbox Series X issue. I haven’t bought next gen and am still only on the Xbox One X and my game constantly crashes ONLY while playing Cold War. I have no clue how to fix my own issue but
for Series X users I hear that turning off Ray Tracing is an easy temporary fix. I’ve also heard that this issue has been breaking peoples Series X so you might just want to hold off on playing until they release a patch.

I crash on 2k21 next gen version. Some on cold war. Sometimes even on the dashboard.

Hello Dan Everything, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

If you are still having the same issue, it’s possible that the local save for the game has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.
First, delete the local save:
1. Press the Xbox button to open the guide and then select My games & apps > See all > Games.
2. Highlight the game title, and then press the Menu button on your controller.
3. Select Manage game and add-ons > Saved data.
4. Select Delete all to remove the local save of this game, then follow the prompts.
After you delete the local save, restart your Xbox:
1. Press and hold the Xbox button in the center of your controller.
2. Select Restart console, then follow the prompts.
After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to Xbox Live.
Try playing the game again to see if re-syncing with the cloud corrected the game problem.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!