Crash frequenti

Web translation:

I recently

purchased a regenerated Xbox One (certified amazon) but practically

every time I play after more or less time the console crashes and

returns to the home. I only have Forza Motorsport 7 and Forza Horizon 3 and the problem comes with both.




Response:

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

If it keeps happening then please try the steps on this support page:
https://support.xbox.com/en-US/games/troubleshooting/game-freeze-solution they will work for crashing games too.

Let us know the results

Web translation:

I recently

purchased a regenerated Xbox One (certified amazon) but practically

every time I play after more or less time the console crashes and

returns to the home. I only have Forza Motorsport 7 and Forza Horizon 3 and the problem comes with both.




Response:

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

If it keeps happening then please try the steps on this support page:
https://support.xbox.com/en-US/games/troubleshooting/game-freeze-solution they will work for crashing games too.

Let us know the results

I'm always using the manual power off and I tried everything in the guide (except trying another profile) and it keeps happening...

Why using the old power block? That may be the problem.

Maybe some radio waves nearby with the same frequenty like your controller and starts your console. I don't know i have never head of this problem.

In qualunque servizio possono esserci problemi. Il fatto che noi paghiamo implica che dovrebbero risolvere in tempi ragionevolmente brevi (dipende dal guasto), e che i disservizi non siano frequenti oltre un certo limite.

Io non credo che ti abbiamo bannato l'account per la modifica alla console.

Credo ci sia altro.

O si son sbagliati oppure hai fatto cose che magari non pensavi fossero possibili cause di bannaggio: c'è di tutto e fifa12 è uno dei motivi più frequenti (scambi illeciti, tentativi di frode.. ne ho sentite a bizzeffe su quel gioco).