Country locked on US when trying to update payment info for free gold games!

Discus and support Country locked on US when trying to update payment info for free gold games! in XBoX on Consoles to solve the problem; I just moved to Germany from the UK and I have xbox gold subscription. I wanted to download one of the free games with gold but My xbox tells me I need... Discussion in 'XBoX on Consoles' started by KatanaBearFury, Jan 14, 2018.

  1. Country locked on US when trying to update payment info for free gold games!


    I just moved to Germany from the UK and I have xbox gold subscription. I wanted to download one of the free games with gold but My xbox tells me I need new billing information. Everytime I try and add this the billing contact information sit locks the country
    onto the US, and not Uk or Germany.

    I've changed my xbox one region to Germany, changed it on my laptop, added a paypal account and added a card for the German address but with no luck.

    Why is this so difficult Microsoft?? Why??

    :)
     
    KatanaBearFury, Jan 14, 2018
    #1
  2. Manage Subscription (Valid Payment Instrument)

    Currently having problems with valid payment instrument when trying to get a free Xbox 360 game with my gold subscription, my credit card info has already been implemented in.
     
    RattiestMoon563, Jan 14, 2018
    #2
  3. ngocphi
    ngocphi Guest
    Your account is unable to make this type of purchase on Xbox.com

    Keep in mind a lot f games wit gold is region locked so

    If you get invalid payment you must update the payment method

    So I'm. Not sure what you hoped to accomplish

    Xbox 360 games are tend to be region locked and it requires you to be physically there to get it

    Unlike using your actual country which would Garentee you can get al the games
     
    ngocphi, Jan 14, 2018
    #3
  4. HAZMAT RADIO
    HAZMAT RADIO Guest

    Country locked on US when trying to update payment info for free gold games!

    The region of the account will need to match the region of the payment method for the region you're in. You can't use a German credit card to purchase items in the UK on the Xbox most likely due to exchange rates and so on.

    Since you're in the UK now, you'll want to see about changing the region of your account which is different than changing the region of your Xbox.

    Go to Xbox.com and sign in with your account

    Click on your gamer tag and choose Xbox Settings

    Click on Change 360 account region and set it to the UK. Note: You can only change the region of your account every 90 days so, if you've changed it already within the last 90 days you'll have to wait

    After you change the region of your account you'll either want to add a UK based credit card to your account or buy UK currency to add to your Microsoft account to be able to make purchased in the UK on the Xbox

    Also, you'll want to hard reset your xbox after those changes are complete. Hold down the power button on the front of the Xbox One for 15 seconds, then let go and restart the xbox
     
    HAZMAT RADIO, Jan 14, 2018
    #4
  5. HAZMAT RADIO Win User

    Country locked on US when trying to update payment info for free gold games!

    The region of the account will need to match the region of the payment method for the region you're in. You can't use a German credit card to purchase items in the UK on the Xbox most likely due to exchange rates and so on.

    Since you're in the UK now, you'll want to see about changing the region of your account which is different than changing the region of your Xbox.

    Go to Xbox.com and sign in with your account

    Click on your gamer tag and choose Xbox Settings

    Click on Change 360 account region and set it to the UK. Note: You can only change the region of your account every 90 days so, if you've changed it already within the last 90 days you'll have to wait

    After you change the region of your account you'll either want to add a UK based credit card to your account or buy UK currency to add to your Microsoft account to be able to make purchased in the UK on the Xbox

    Also, you'll want to hard reset your xbox after those changes are complete. Hold down the power button on the front of the Xbox One for 15 seconds, then let go and restart the xbox
  6. ngocphi Win User

    Your account is unable to make this type of purchase on Xbox.com

    Keep in mind a lot f games wit gold is region locked so

    If you get invalid payment you must update the payment method

    So I'm. Not sure what you hoped to accomplish

    Xbox 360 games are tend to be region locked and it requires you to be physically there to get it

    Unlike using your actual country which would Garentee you can get al the games
  7. CallumDriver Win User

    Xbox gold

    Its a backwards compatible game battelfront 2. It says i have to add payment info to the gold channel. When i go to add it region locks me into the usa.
  8. HappyWaffl33 Win User

    Buying xbox gift card

  9. eG x Thee Elf Win User

    Game with Gold on XBOX ONE

    Milan,

    As ngocphi stated Microsoft does not control region locks. It is managed by the international countries. Typically, Microsoft will offer substitutions for countries that have locks on those games so that you can still receive your free game. Rather than
    searching for the specific game, try going through your console or the website by clicking on the Games with Gold to see if it redirects you to the local game available for you.
Thema:

Country locked on US when trying to update payment info for free gold games!

Loading...
  1. Country locked on US when trying to update payment info for free gold games! - Similar Threads - Country locked trying

  2. I subscribed to game pass ultinate for cloud gaming but even i am in a supported country...

    in XBoX on Windows
    I subscribed to game pass ultinate for cloud gaming but even i am in a supported country...: I subscribed to game pass ultinate for cloud gaming but even i am in a supported country and gave correct regional settings,my mobile devices keep sayin i am in a region that is not supported...
  3. MS account with pc gamepass renewed in the US, but can I use in other country?

    in XBoX Accessibility
    MS account with pc gamepass renewed in the US, but can I use in other country?: Hello, I am posting to inquire about my MS account with gamepass. I am staying in the US and region of my MS account is also the US. And I know that gamepass is geo-restricted for redeeming. My...
  4. why can't I change country of origin in any normal way

    in XBoX Accessibility
    why can't I change country of origin in any normal way: I've been sitting here for at least a half of an hour trying to find any fix to this, but I still haven't found it. I am on a PC trying to change my account name on XBOX, but I cant set my country...
  5. I want to change region of my xbox Live account, but there is no my country in list (Ukraine)

    in XBoX Accessibility
    I want to change region of my xbox Live account, but there is no my country in list (Ukraine): I can't change region. Please, help me 30970d35-c4b0-487f-98db-c329d4d485ae
  6. Can't buy a minecraft account with a visa card that was registered in another country

    in XBoX Games and Apps
    Can't buy a minecraft account with a visa card that was registered in another country: My brother just came back from another country, and he tried to buy a minecraft account for me since I don't have any online money. It didn't accept his visa card info because apparently since it...
  7. I can't find my country

    in XBoX Accessibility
    I can't find my country: So i wanted to make an xbox account but i can't find my country in the regions list can i just use another regions like Germany or Turkey because i can't find my country at all i think it's not...
  8. when i am trying to pay for the game pass it doesn't let me change my country from india...

    in XBoX on Windows
    when i am trying to pay for the game pass it doesn't let me change my country from india...: when i go to select my country in the payment the zone with the slider is grey'd out and there is no description on the page. I looked at my pc settings and in my microsoft account settings and it...
  9. Locked out of Microsoft account for suspicious activity that took place out of my country

    in XBoX Accessibility
    Locked out of Microsoft account for suspicious activity that took place out of my country: Our Microsoft account has been locked for a few days. The phone number we had on the account to receive a verification code is an old number unfortunately. We have tried to fill out the account...
  10. Xbox gold region locked to the wrong country

    in XBoX Accessibility
    Xbox gold region locked to the wrong country: Hello. I bought xbox gold at Eb games (an Australian retailer) where I live. But I am unable to upgrade the gold to gamepass because apparently the gold I activated was region locked to the UK....