Couldn't play online games even when in Gold

kiralouise27 · Jul 12, 2015

Hi all,

My brother's still getting, "Your xbox live profile does not have the privilages required in order to access multiplayer game modes," even when we've used a 12 month prepaid code on top of his one month free Gold.
His account now has 13 months Gold subscription.

He was trying to play F1 2015 on his xbox one and no joy. He's in UK, by the way. The account's also created in UK, and never been changed to any other region.

We've changed and removed all restrictions (privacy); deleted and redownload his profile, and hard reset.

Are we missing any thing?

Any help is greatly appreciated.

Thanks so much.

:)

Wolfred457 · Jul 12, 2015

Xbox live

I put in a 3 month Xbox live card and right after I put it in I went to play online and it kept on asking me for gold even Thoe I already put gold on. So then I couldn't play online on any of the games I have .

Pi3T3R2000 · Jul 12, 2015

I can't play online, but I do have xbox live gold

I just bought a 3 month xbox live gold membership code online and I activated it through the xbox site. When I turned on my xbox, I couldn't play overwatch online. I can download and play the games with gold, but I can't play online. I have tried to turn
my xbox off and on again, remove the game and remove my account from my xbox. Nothing seems to work so I cant play online yet.

Does anybody know how to fix this problem?

DigitalAssassin · Jul 12, 2015

Hi there, as you're not posting on the affect account, can you please sign-in to the following link and just make sure you can see the subscription active:
commerce.microsoft.com

If everything looks fine with the account at that link, I would suggest deleting the account from the console and re-downloading it and this can sync all information up.

Delete Profile:
support.xbox.com/.../remove-profile-from-console

Download Profile:
support.xbox.com/.../download-your-xbox-live-profile-to-another-xbox-one-console

Let us know how you go.

kiralouise27 · Oct 31, 2018

Hey,

Thanks for getting back to me.

His 13 months Gold is showing on commerce.microsoft.com .

We've also tried to delete and redownload his account before posting to this forum.

My bro can't still play online games.

I don't want to contact support yet until we've fully exhausted everything. They might only ask us to do the same things we've done again.

Cheers.

Alex Shouldice

When I say online multiplayer I can play with other people online In games such as fortnite. But I can also play the gold games that are included as well even tho I'm sharing someone's gold live.

Sergiorj1985

It worked a few times on my Pc but when it worked I couldn't even play it online. My friends couldn't join me and I couldn't join them. I hope the fix come soon 😭😭

Smwutches

You need Gold to play online in that game. Free-to-play games such as Fortnite and Rocket League no longer require a Gold subscription to play online, but paid games require Gold to play online. It's also mentioned in the game's description when it requires Gold.

davemcfly85

that is what I thought it was even when you redeem an online pass it is locked to the game tag that redeemed it so a different tag will have to buy it in order to use the online play even if they already have a gold membership.

Aventhyz

The games need Xbox Live Gold to play online, even games Free To Play

Couldn't play online games even when in Gold