Couldn’t Cancel Auto Renew

I subscribed to Xbox Gold 1-month & Game Pass trial thinking I was gonna cancel auto-renew on both. Skip to 3 days before Game Pass ends I go to “Services & Subscribtions” but I get a “Server Connection Error” everytime I log into the page. I’ve been trying
for almost 3 weeks now, different devices, tried different accounts and had no problems, and still get the same message on mine. My golds also over now, I have both subscriptions charging my card repeatedly meaning I can’t even use my bank account. My banks
been contacting me as well and I tried my best but I didn’t know how to explain. Please help I know the only way to cancel at this point is to pay the over charge but I genuinely cant afford it.

:)

 

Automatic Renew Message on XBox Console

I had a message come across my XBox which asked me if i wanted my subscription to auto renew and selected "no" and my account auto renewed anyway. When I called Xbox, they told me that the only way to cancel auto renew is to call XBox. Well I did read
the terms and they did explain about the auto renew, but why did the Xbox ask me if I wanted to cancel my auto renew and then not cancel it? I think this is very misleading. Did I read this message right, was it asking if I wanted to cancel auto renew?
Or was I mistaken?

 

Auto renew

there was a time where I could cancel my auto renew online. why was this ability removed. it takes 2 min to cancel auto renew online but 15+ over the phone. that is not cool Microsoft shame on you.

 

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