Could not redeem the free code with new purchase - now code is unavailable

Ighsaan Isaacs: I am a newbie to Xbox games. I purchased a XBox360 Forza Horizon 2 promotional unit for my son and when I tried to download the game with the redeem code, it got stuck at 2% during progress of the download. I had to cancel the download to
be able to use the Xbox consul again. When I retried to redeem the game, it said that the redeem code had already been used and is now unavailable. How can I get my redeem code back or continue the installation where it stopped?

:)

 

Need help redeeming my xbox live code

I tried redeeming the code in my browser on my computer using these instructions, big mistake. It said "thank you, you redeemed your code" and then exited me out. No gamertag registration whatsoever. I thought the whole point of redeeming my code was to create a gamer tag, but no just exits me out. I then tried redeeming my code on my xbox (so that I could create the gamer tag) and it said "sorry, code already redeemed."

so what the... what do I do now?

 

Missing Message - “Free Fallout 3 code with digital purchase of Fallout 4”

• Promotion name: “Free Fallout 3 code with digital purchase of Fallout 4”
• Date of purchase: “11.11.2015”

I have received the Fallout 3 code. I have read the message than I could not find it again in my messages therefore could not redeem it.

Is it possible to resend the code to me by message.

Thanks