Could not invite the provided name

My niece wanted to play Minecraft with my son (we live in different states) but when we send her an "invite" to our "Realms" world, we get an error message "Could not invite the provided name". I know ours works because we tested it by inviting famous Youtubers
and their names came up properly, any idea why this message happens? She has a legit account, both playing on their laptops, we used the same version (current, 1.13 something).

Could it be the settings on her account? I set our "settings" today, using the Microsoft Authenticator App on my cell (the most confusing and convoluted process of any game in history BTW), going back and forth between the Authenticator
app on my cell, the email on my PC and the Microsoft website to make the settings accessible was ridiculous.

Thanks for your help all!

:)

 

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Got new update preview - Cant join party with people without it.

I thought people in the programme could invite people to it and xbox support point me this way to try and ask someone to put my name forward

 

It might be the Privacy and Online Saftey settings for her account. Those settings can be found through the steps here: Xbox One online safety and privacy settings They cover how to get there on an Xbox console or the Xbox website.


If she is a child account, then she would need an Adult account in her family to make the change on her account, or be added to a family and then have the adult make the account.

Another issue might be the username itself: Can't invite provided name? : realms Could be case-sensitive, or if it's one word or two.

Let me know if those don't resolve your issue.