Could not cancel Xbox gamepass

I recently got the Xbox one Gamepass for 14 day trial. I tried canceling the subscription through the xbox one, but did not have the option to cancel, only change my payment method. I also did not receive a notice that I would be billed on Oct 18th. I
signed into my Microsoft account through my cell phone and did not see any option to stop auto renew for the Gamepass. I then signed in on a PC and saw that I had already been billed for this. At no time did I receive any e-mail notification about billing.
Even after this was done. I usually get a billing statement for all transactions but none for auto renew game pass. I am also in the Preview program ( beta ring). Could this be the reason that I could not opt-out through the Xbox one interface?

:)

 

Cancel Xbox Gamepass?

I’ve tried to get on Halo 5: Guardians, Vut even with it installed and my disc in the Xbox I get an error message “If your subscription is current Renew it”

I’ve tried leaving Xbox Game pass but whenever I get to the ‘Serviced and subscriptions it doesn’t load on my Xbox, IPad or phone.

Either I buy game pass or halo which I honestly don’t want to since I’ve already got Halo 5’s disc from Game.

Or is it possible a Xbox Administrator can automatically cancel it since nothing loads for me.

Thanks for your time

 

Cancel Xbox Gamepass?

Sorry to hear you're having this issue. Please give phone support a call for help getting this resolved. Click this link to get the number for your region Customer Support

 

Hey VividCalf475174! For assistance with billing and subscriptions, you will want to contact support

here. Thanks!

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