Could my Xbox be damaged from a power surge?

Savig47 · Aug 31, 2023

So a few months ago my xbox one s stopped working, it turns on but it wont connect to any displays. Ive already ruled out that its not a hdmi port issue, and ive tried all of the methods for fixing the black screen of death. Nothing seems to work and i was wondering if it may have been damage from a power surge, because it was working just fine one day and i unplugged it for a litte over an hour, and i tried to plug it back in and had this problem. If this could be something i’d have to get repaired, how much would it cost?

:)

Mauro Sarlat

Hi Savig47.

My name is Mauro and am glad to assist you. We are sorry about this incident.

Yes a power surge can damage your unit, a battery back up like a 1200va is recommended to protect your system and tv.

If you already performed this tests:

- Connect to another power outlet
- Use another power cord
- Test another HDMI port
- Test it with another TV

If the problem persist you system might need service, there are some service cost and information with the link down below:

https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced

Thanks,
Mauro

XA JJKILLERs

Hi!

I didnt know it was important to have a surge protector that can protect the xbox from power losses in the house, that u can get power spikes when the power return.

The question is if the electrical items get damaged from this, would xbox be still fine since it have built in surge protector, or could it be damaged since it’s connected with lan cable and hdmi, since the router and tv dosnt have surge protector?

Merry Christmas and a Happy newyear to all

technically it can but its not likely

Blueheart14

It could be that your wifi router or console was damaged do to a power surge caused by the power outage

XBF Diego M

Hi Colin,

Most power strips also function as a surge protector and that has been known to degrade the internal power supply over time since the Xbox's power supply includes a fuse that serves as a surge protector. The power supplies' fuse can get damaged in the event
of a power surge since the power strip may have affected the efficiency of the Xbox's power surge protection. This is why we always recommend to plugging in the Xbox directly into the socket most of the time. The Xbox will work if plugged into a power strip
but the risk of damaging the fuse is still a possibility.

My suggestion is to try another Xbox One S power cable if possible and if that doesn't work then the internal power supply is probably damaged and would need to be sent in for repair.

Minimooo

Hi there - can you please check what the colour on the power brick is when you try and turn it on? It could be that a power surge damaged it.

Could my Xbox be damaged from a power surge?