Costumer support is non existent

G'day DAllO 94

What is your issue about?

The more detail you provide helps Ambassadors to provide you with options to resolve the issue.

Well of course the two don't coexist... "Costumer support" does not exist anywhere, my good sir! ^_^ Except maybe Party City *drumroll*

I honestly agree with you. Atm I cant even connect to live on my console and when I finally do it signs me out and I cant sign back in at all until i disconnect my net. My fear now is how do i get out of the program and have this issue not continue or even
be able to update now my console wont connect properly. And when i called the customer service the said the aame thing you got tp come here for a forum that dosent exist .....so much for help

What issue do you have exactly, so we might try to find the proper channel to contact support.

The reason they are closed for Corona is not that support comes in direct contact with the customer, but usually, support call centers are densely packed with phone agents, that can't keep a social distance due to how their phone desks are placed in the
office.

So to prevent call center agents from infecting each others, they closed the call center, even though these agents don't come in personal contact with customers.

Hey James

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with being able to contact Xbox customer support.

Please be aware that there is some needed maintenance going on with our services, so we're going to give you the best option for requesting a chat at this time.

From the MS Contact page here https://support.microsoft.com/contactus/, click on Contact support in the browser instead & type the following into the virtual agent chat:

Chat > when it asks you to select your product, choose Xbox > Select your issue, choose Payments & purchases

You should see the option for a chat & we strongly recommend you select it. We tried this out & the chat option is still there, and they'll be able to help you with getting everything set up.

We hope this information helps you out! Please let us know if you have questions/concerns or run into any issues.