Cortana not working on Xbox account

Discus and support Cortana not working on Xbox account in XBoX on Consoles to solve the problem; I keep trying to use cortana but it said child accounts can’t use it so i changed my birth year on my account but it still won’t work... Discussion in 'XBoX on Consoles' started by wafflez giraffe, Jul 16, 2018.

  1. wafflez giraffe
    wafflez giraffe Guest

    Cortana not working on Xbox account


    I keep trying to use cortana but it said child accounts can’t use it so i changed my birth year on my account but it still won’t work

    :)
     
    wafflez giraffe, Jul 16, 2018
    #1
  2. Chedder63118
    Chedder63118 Guest
    Xbox One Cortana Says She Didn't Hear Anything, but she heard me say Hey Cortana

    Cortana on Xbox One has stopped working suddenly. I can still wake up the Xbox with Cortana, but once on, every time I say 'Hey Cortana', the Cortana box opens and immediately says "Sorry about that, I didn't hear anything" then closes.

    Anyone know what's going on and how to fix it?
     
    Chedder63118, Jul 16, 2018
    #2
  3. BurnedDragon98
    BurnedDragon98 Guest
    Cortana not working on xbox one

    since i got my xbox one i tried to set cortana up. but keeps telling me its not supported in my language or location. well i know other english ppl using it and i live in canada and know ppl with the xbox one s who can use cortana in canada so i know its
    not the location. but yet still gives me that issue. anything i can do or is it a issue on microsoft side of it?
     
    BurnedDragon98, Jul 16, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Cortana not working on Xbox account

    You may have changed the birth year on your Microsoft account, but it's not possible to change the birthdate on an Xbox account.
     
    Smwutches, Jul 16, 2018
    #4
  5. Echo4Ent
    Echo4Ent Guest
    For parents of children that turn 18, they can promote a child account by using
    support.xbox.com/en-US/xbox-360/security/promote-child-account

    If you are the child on the account, you will need your parent(s) to promote your account.
     
    Echo4Ent, Nov 3, 2018
    #5
  6. Smwutches Win User

    Cortana not working on Xbox account

    You may have changed the birth year on your Microsoft account, but it's not possible to change the birthdate on an Xbox account.
  7. Echo4Ent Win User

    Cortana not working on Xbox account

    For parents of children that turn 18, they can promote a child account by using
    support.xbox.com/en-US/xbox-360/security/promote-child-account

    If you are the child on the account, you will need your parent(s) to promote your account.
  8. NotThatGupta Win User

    Having a issues with Kinect "xbox on" command and "instant-on" feature

    Update: I tried switching to Cortana and saying "Hey Cortana, Xbox On," "Hey Cortana, turn on," and "Hey Cortana, turn the xbox on" several times and none of those commands worked. They used to work perfectly with Cortana on my old Xbox.

    At this point, I think there is either something wrong with my machine or that the Xbox One S does not support "Xbox On" commands. I think maybe the Kinect microphone is not active when the Xbox is off. Perhaps a problem with the implementation of the USB
    port or the Kinect Adaptor.
  9. Hordie Win User

    Xbox dash beta user

    "Hey Cortana turn off" works. I haven't tried "hey Cortana turn off the Xbox" yet.
  10. RWDavis Win User

    Revert to an actual working Xbox voice command mode

    I specifically said I turned off Cortana because it doesn't work at all, if you turn on Cortana and say, "Hey Cortana Select" while in Netflix it does absolutely nothing. If you say "Hey Cortana Next List" it chooses to Google Next List rather than go to
    the next list. I want to go back to the built in Xbox voice commands that used to work, but after disabling Cortana, they only partially work. How do I get that feature to work again?
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Cortana not working on Xbox account

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