Correct remote code, but remote doesn't work

I think thats a little misunderstanding. The One can not react on the remote commands from your cable or tv remotes at all.

The One is able to send these remote commands itself and act as a remote control that way. So you are able to use smartglass as universal remote to control your devices via the One or use voice commands to do the same with the kinect. But you cannot use
your remotes to do anything on the One.

Of course you can use your remote controls to send commands to the respective device even if the One is configured to control them. It's more like you can choose to control your TV and cable box with the One (with Kinect, Smartglass or controller ) AND/OR
your usual remotes.

Program the media remote for your TV

Before your media remote can work with your television set, you need to program it for use with your particular brand of TV. There are two ways to program your media remote: manually entering your TV code or scanning to find your TV code.

Note After 30 seconds of inactivity, the media remote will exit the TV programming mode. Pressing any button besides Select, 0–9, or Channel Up/Down returns the media remote to its original mode and ends programming mode. Now, take the batteries out of the
remote for about 3 - 5 minutes to allow it to reset. From there replace the batteries in the remote and try the instruction that came with the remote (PDF). If that doesn't work then try to program the remote to a different tv to make sure the remote works
properly. Please just remember to program the remote within 9 seconds to prevent the

remote from resetting again in the middle of programming it.

Watch the following video to see how to program the media remote for your TV.

support.xbox.com/.../media-remote

Scan for a TV code

You can send a sequence of codes to from your remote to your TV to find the right code for your TV, if you do not know it.

Turn on your TV and point the media remote toward it.

Press and hold the Mute and 5 buttons simultaneously for two seconds to enter TV programming mode.

Press the Channel Up button repeatedly to send one code per button press from your media remote to your TV. By pressing Channel Up, you advance the code each time.

When the correct code is sent from the media remote to your TV, your TV will turn off. Press the Select button to confirm your code.

If your TV turns off but you then accidently continue to press Channel Up to continue past the correct code, press Channel Down to go back to the correct code. Your TV will turn on again when you go back to the correct code. Press the Select button to confirm
your code.

Hello Jesscollie,

the process needed to set up the remote can be found on the two pages below, but I would sugges scanning for the TV code with the following process

Scan for a TV code

You can send a sequence of codes to from your remote to your TV to find the right code for your TV, if you do not know it.

1. Turn on your TV and point the media remote toward it.
2. Press and hold the Mute and 5 buttons simultaneously for two seconds to enter TV programming mode.
   
3. Press the Channel Up button repeatedly to send one code per button press from your media remote to your TV. By pressing
   Channel Up, you advance the code each time.
4. When the correct code is sent from the media remote to your TV, your TV will turn off. Press the
   Select button to confirm your code.

If your TV turns off but you then accidently continue to press Channel Up to continue past the correct code, press
Channel Down to go back to the correct code. Your TV will turn on again when you go back to the correct code. Press the
Select button to confirm your code.



support.xbox.com/.../media-remote - this one also contains is list of all the codes for TVs

support.xbox.com/.../universal-media-remote



Please come back and let us know if this worked



thanks

Look at the original remote to the receiver and see if there is a model number on the remote. If so, enter that as the receiver code. That's what I did for mine and it all worked. My receiver was listed but wouldn't work until I put the remote code in.