Conversion of Xbox Rewards credits didn't happen

From my understanding, on the 15th of May my Xbox Rewards credits were to be converted to local currency and deposited into my Xbox account for me to use. That never happened and I would like to know why. I was planning on using the Microsoft account balance
to pay for a month of Xbox Live Gold. Please help me.

:)

 

MyVIP Gem = 1 Reward Point !!!!

Hi,

I read the FAQ on xbox live rewards site to know what will happen to MyVIP Gems at the end of this month when xbox live rewards become microsoft rewards ... here's what's in the FAQs .... "One MyVIP Gem will convert to one Microsoft Rewards point." that's
not right .... I can use 240 MyVIP Gems to claim 5000 Microsoft Rewards points .... who did this conversion rate !!!!

I want to claim 5,000 Rewards Credits using MyVIP Gems but it's showing the following message

"OUT OF STOCK

This item can only be claimed two times per month."

although I didn't claim it at all this month ....

 

Not appropriate value

In the Terms and Conditions for Xbox Live Rewards, it gives the value of points as:

"The Rewards Credits conversion is as follows: one thousand (1,000) Rewards Credits = $1 USD."

And, since you can trade gems in the vault for XBL Rewards Points, 250 gems for 5,000 points, or 500 gems for 10,000 points, we can arrive at the value of the MyVIP gems 1 Gem = 20 points, or 50 gems = $1 USD.

Microsoft Rewards Points, on the other hand, are only worth a little over 2/3 the value of XBL Rewards Points.

Also in the Terms and Conditions, it says:

"Any changes in Rewards Credit values will be promptly announced and
will not impact any Rewards Credit values already earned."

So, this 1:1 conversion of Gems and XBL Points to Microsoft points when the changeover happens will violate Microsoft's own Terms and Conditions.

So, I think someone needs to rethink the 1:1 conversion, and maybe also stop limiting the digital items in the Vault, so that users can get the full value guaranteed by Microsoft's own Terms and Conditions.

 

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. If you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited
by the 15th of the next month. There was also no deposit scheduled for the 15th. The first deposit for this month took place on the 9th.

 

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.