Controllers won’t stay on after today’s update?

Christophe Shaver · Apr 15, 2023

Hey all, just finished downloading today’s update and now my controllers won’t stay on. They seem to start turning on, then suddenly die within a couple seconds. I thought my elite was broken, but the controller that came with the console is doing the same thing. Series X, if that helps.

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

We may need to perform a powercycle on your console by following the steps below accordingly:

"1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Unplug your console for 5 minutes.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. "

After that try again.

AndrewPalacios

It doesn't matter where I go for help it's always the same unhelpful update or reset your console but it never works it's stupid.

Francia J.

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Francia J.

Thank you so much for the update and in this case, you may need to get the external hard drive checked, Braden especially if there is no issue if it's not plugged in. I would highly recommend reaching out to Seagate support.

Braden Suggs

I tried this but it didn’t work whenever I plug it in if my controller ever does stay on it barely works and it moves a lot on its own. Everything works fine when it’s not plugged in.

Controllers won’t stay on after today’s update?