Controllers turn Xbox on then disconnect

fluoxetine · Apr 28, 2018

I have a problem that keeps randomly happening-- both of my controllers will suddenly lose sync with my original Xbox One. Both will start the console up, but then both lose connection and their lights start blinking. I have tried:

1. Connecting a USB cable

2. Updating the firmware

3. Hard reset of the Xbox One (holding the front button down)

4. Powercycle of the Xbox One (disconnecting the power for a minute and plugging back in)

5. Re-syncing the controllers using the button on the side and the button on the controllers

In the past when this has happened, I just kept rebooting the console until the controllers behaved. Now even that isn't working.

The Xbox Twitter support people keep telling me I need to replace the controllers but that makes no sense to me since they both always lose sync at the same time.

Any help here would be appreciated.

:)

KALEEF · Apr 28, 2018

anyone help me my wireless headset is stuck on port 2 and wont sync to port 1

Turn off and disconnect all controllers from the Xbox 360 and disconnect the wireless headsets from the controllers.

Connect the wireless headset to the Xbox 360 using the USB cable. Turn on the wireless headset.

Sync the headset to quadrant 1 by pressing the "Connect" button on the on the Xbox 360. Then press the "Connect" button on the wireless headset for two seconds. Do not continue to press the "Connect" button on the wireless headset, as this will change the
quadrant to which it is connected. If the headset now works without the controllers attached, the problem must be with one of your controllers. If the headset still does not work, then the problem is with the headset.

ll W I K U ll · Apr 28, 2018

Multiple controllers won't connect to my Xbox 360

Is your XBOX connected via HDMI to your TV?

If so, it could be a problem with the HDMI. Try to turn on the console first and let it start up completely and then turn the TV on. Then try to connect the controllers.

If that dosn't work you could try this as well:
support.xbox.com/.../wireless-controller-disconnects-frequently-or-cannot-connect

Mister Revised · Apr 29, 2018

Hey there, sounds like you have done just about everything you can to troubleshoot the issue. What you will want to do at this point is reach out to our
chat/phone teams in order to get the console registered for warranty repair. Alternatively, you can register your console on the
repair website, to check on warranty and repair options yourself.

fluoxetine · Nov 1, 2018

Hey there, sounds like you have done just about everything you can to troubleshoot the issue. What you will want to do at this point is reach out to our

chat/phone teams in order to get the console registered for warranty repair. Alternatively, you can register your console on the
repair website, to check on warranty and repair options yourself.
Click to expand...

Ugh. I was afraid of that. Next time this happens (and it will) that's what I do. Thanks.

Wardaddy865

The controller randomly disconnects and nearly immediately disconnects again once the controller has been turned back on. I’ve put new batteries in, I’ve re paired the controller to the system, I’ve unplugged the Xbox entirely to try and fix this.

SuajeroPRO 772

while updating my xbox one controller disconnect the USB in the process and no longer turn on. Please help!

colllecionador

Greetings Sly Impact.

I'm sorry that you are facing problems with your controller. Please let me try to help you.

Please try to follow the steps listed bellow and see if you can solve the problem.

Solution 1: Restart your console
Turn your console off, wait a minute, and then turn it on again.

Disconnect and reconnect the controller's USB connector is firmly to the console connector. If this does not solve the problem, your controller will need to be replaced.

Solution 2: Disconnect all controllers and headsets
If all four rings surrounding the power button on the console are green but the controller has four flashing green lights, four controllers might already be connected to the console. Disconnect all of the controllers, and then try to connect the controller
with the problem.

To disconnect a wireless controller, press and hold the Xbox Guide button for three seconds, and then turn the controller off.
To disconnect a wireless headset, turn the headset off.
To disconnect a wired controller or headset, unplug its cable from the console.

To learn more about connecting your wireless controller, please read the following Knowledge Base article:

If your controller is still not working, try the next solution.

Solution 3: Replace your controller
If your controller still does not work correctly, it might need to be replaced. Please contact Xbox support at the following address:
http://www.xbox.com/support/contact

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

It sounds like the controller is disconnecting while you are playing the game, which is causing the message to appear on the screen.

Make sure that the controller is charged. If the controller's battery is low, it may disconnect while you are playing the game.

Try using a different USB cable to connect the controller to the Xbox. Sometimes, cables can become damaged and cause connectivity issues.

Make sure that the controller is within range of the Xbox. If the controller is too far away, it may disconnect.

Reset the controller. To do this, hold down the Xbox button on the controller for about 10 seconds until the controller turns off. Then, press the Xbox button to turn the controller back on.

Make sure that the controller is properly synced to the Xbox. To do this, press the sync button on the Xbox and the sync button on the controller.

fluoxetine

Hey there, sounds like you have done just about everything you can to troubleshoot the issue. What you will want to do at this point is reach out to our

chat/phone teams in order to get the console registered for warranty repair. Alternatively, you can register your console on the
repair website, to check on warranty and repair options yourself.

Ugh. I was afraid of that. Next time this happens (and it will) that's what I do. Thanks.

Controllers turn Xbox on then disconnect