Controllers stop working after update

Hi
groenteb0er,

Thanks for reaching out to us in the forums for this issue. I'm sorry to hear that your controllers are not working as intended since the last update. It is unusual that both controllers are not responding via a wired or wireless connection but are still
lighting up.

Do you happen to have your profile or console enrolled in our Insider's program to your knowledge? If so, you may wish to

report this via the Insider's Hub or on the
Insider's subreddit page to see if they are aware or have similar issues or fixes available.

If you are not, then I would recommend trying to
connect both or either of the controllers to a Windows 10 PC to see if they are recognized and capable of use with that device. If they are, then you can check to see if they need a firmware update via the Xbox Accessories app. Following that, you can then
attempt to see if the console recognizes them. How to update your Xbox One Controller on Windows 10

Alternatively, I would also recommend a
soft factory reset of the console (keeping games & apps installed) as well to see if that update can be reapplied as something may have gone funny with it. Since the controllers aren't currently being recognized, this would definitely be something to try
after the whole PC recognition attempt.

Please bear in mind that if you're part of the Insider's program that any of the standard troubleshooting may not work as intended and, as such, reporting this to the Insider's Hub (which you can do even if not an Insider and can do also via your PC) would
be the best route to take.

I know that that is a lot of information and I hope that the troubleshooting helps. Please let us know by reply if you have further questions and we'd love to know the results.

Best of luck!

Hello Jeremiahxa,

Thank you for contacting the Xbox Support forums. To confirm, did your controller start spamming "A" only after a recent firmware update? If so, please attempt to roll back the firmware update to see if that resolves the issue. You may do this by following the following the steps below. Keep in mind that this is typically a fix for bluetooth, but it may be worth trying if you noticed this error only after recent firmware updates.

1) Press the Xbox button to open the guide
2) Go to Profile and System > Xbox Assist > Help Topics > Console and Accessories > Controller > My controller has connection issues after the last update
3) Select Check Controller Firmware
4) From here, you should be at the controller firmware reversion screen in the Xbox Accessories app. Follow the instructions provided in the app to revert the firm ware update

If this does not resolve the issue, can you please respond with the type of controller you have? Is it an Xbox One, Xbox Series X, Xbox 360 controller or a 3rd party brand controller?

Thank you!

-Tali

Hello bloke, I had the same problem and the controller simply doesn't turn on. I have three controllers, they all stopped working after the update failed...

I heard someone say their controller stopped working after they updated it, so yesterday when my console suggested I update my controller, I had to stop and think about whether I actually wanted to do it or not. I eventually did, and thankfully, had no issues
as a result of the update.

For menthe problem was updating the controller. RB/LB stopped working well after weeks.. but when I was able to do reverse update they started working again perfectly. But after last update I can't do reverse update anymore. Latest firmware works better but still not perfect.