Controllers on and connected but not working

I have turned off my controllers, turned off my console, turned the console on then turned my controllers on. Both controllers are connected and on but I can do anything with them. It doesn't matter what button I press, nothing happens.

I can navigate the menu's with the Kinect voice control, so the Xbox One isn't crashing or anything. Any idea as to what I can do?

:)

 

Controllers connected but not working

I assume it is lit so try this mate

There is a small button on front of controller press and hold until light flashes release button

Now press button again the light should stay on showing it as been reconnected hope this helps

 

Controllers connected but not working

When you say they are connected the button on the controller is lit

 

Try updating controller again and then do hard reset or vice versa