Controllers not working wirelessly after latest firmware

I don't know if anyone can help me that is in the preview program. I am in it as well.

I have 2 controllers that I charge with charge cables and batter packs plugged into the back of my Xbox One. The controllers worked flawlessly until I updated the new firmware in both. Only the Home button seems to work on both nothing else.

I have contacted supported several times and it is coming down to sending it in for repair. Something I am not happy about since I have to pay for it since it out of warranty.

Both controllers work %100 with USB cables. I have done cold resets and sync trouble shooting with support. Nothing. I even did a system reset and nothing has fixed this issue.

Any help would be appreciated.

Controller Firmware 1.2.2236.0

Console OS 6.2.12119.0 (xb_rel_1502.150124-2200)fre

:)

 

November Update broke Elite Controller/Console Sync/Power On

My controllers work fine on my old Xbox 500GB. The elite console is the culprit. All my controllers have the latest firmware and plugging them in works, but they will not work wirelessly until I reboot the console or power cycle it.

 

So what is the "new controller" ?

I thought the new firmware made it so all the controllers can get future firmware wirelessly. Any way the 3.5 jack, the bumpers and analog sticks are what have changed with the new controller.

 

Hey there Apex Sammoth!

Sorry to hear about the issue! Since you are participating in the Preview Program, you will need to make a post in the Preview Forums. This way the proper folks can address the
issue. If you run into any issues accessing the link, please let us know. Thanks in advance!