Controller works on Win10, Xbox Accessories App doesn't

OK, that's odd. It might be a glitch with the app. You're running windows 10 on your PC? Have you tried to restore the OS on your PC?

Hi Vinicius,

Thanks for the reply. I'm pretty sure I had tried more than one cable over the course of a few days between both PC's, but I definitely just tried another USB-C cable I have on-hand. All USB-C's I've tried came with either my Elite controller of the Microsoft Xbox Battery Kit.

Look forward to your reply,

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey sleetxz, how are you today? Hope you're well.

Ok, might be just a glitch within the app indeed.

Just to test it, have you tried another cable?

Hi,

Yes, both PC's I've tried and got the same results have both been Windows 10.

So far I've tried the following:

• 2 Win10 PC's
  
• Signed in to both PC's within Xbox Game Bar
  
• All USB ports on both PC's
  
• 2 or more Microsoft branded USB-C's
  
• 2 Elite Series 2 controllers
  
• 1 Robot White Series X|S controller
  
• 1 Microsoft Xbox Wireless Adaptor for Windows 10
  
• Restarting PC's
  
• Restarting App
  
• Uninstalling and reinstalling app
  
• Checking drivers for controllers and wireless adaptors
  

I don't know what more troubleshooting steps anyone else could come up with. Open to suggestions however. Thanks again for the help so far.

I see. That's very strange.

Ok, yes, it is, but you can do it keeping your installed games and files intact in the process.

https://www.microsoft.com/en-US/software-downlo...

You can do it using the ISO image tool