Controller won't work on first time startup

Where is the sync button because it sure as **** ain't on the front, lol.

Hi

Just in case please don't forget to also press the sync button on the console.

Please see the attached guide that should help with pairing the controller.

http://support.xbox.com/xbox-one/accessories/connect-a-wireless-controller

Where is the sync button because it sure as **** ain't on the front, lol.

Hi

Just in case please don't forget to also press the sync button on the console.

Hi

Just in case please don't forget to also press the sync button on the console.

Lol yes that app won't help Kinect actually work the first time all of the time.

Hello there @STALE KING, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! The error you have mentioned indicates that this could be related to the network which is why I believe your console might
need either a network reset or just a system refresh. I would like you to go through the following steps (if you are able to access the settings) to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to
sign in to the account.

If none of the steps mentioned before were helpful, the next step would be to get in touch with our online support to further check your case with the hardware department since it could be a hardware issue. You will find below the link to our online support,
all you need to do is access it, click on the green button that says "contact us" and take it from there.

The link: https://support.xbox.com/en-US/contact-us

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

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