Controller won't stay on after connecting to Xbox one console

It won't even stay sync even when connected to the console?

Do you have another controller to test? Or do you know anyone else with an Xbox One where you could try your controller on their console?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Griffindor67, if you have a USB cabe, try t follow the procedures bellow.

First remove the batteries from the controller and for 1 minute keep pressing all the buttons on the controller and moving the knobs.

After you're done, plug the USB cable controller into your console and turn it on.

Look for controller updates in the Xbox accessories part, if you have an update available, do it.

Then clear the cache on the console and check if the control has any updates to be made.

1. Go to the Xbox press and hold the XBOX power button on the console for 10 seconds until it turns off

2. Wait 10 seconds until it turns off

3. Wait 1 minute with it off

4. Turn it back on

After the console restarts and I'm at the console start screen, put the batteries back in the controller, remove the USB cable and see if it back to normal.

Same here. It will connect but it won't stay connected for very long. I have an Xbox One X but I'm sure the controller is the same.

Hi there

Yeah I've literally tried everything with the controller ( all the troubleshooting steps, moving the console closer and away from other wireless devices including my router and still no luck) the controller won't stay connected even if i hold it a few inches
away from the console. I cannot use the xbox app for my phone as that too gets dropped from the connection to my console.

As for my kinect I've again tried all the steps that need to be taken in the guide and still no luck, the console does not stay on instant on and the console is not connected to a surge protector plug as I've read it will cause interference to the device
(shorting out the power), the light on the kinect comes on and goes off and after a few minutes just stays on but is unresponsive, i go into setting, kinect, what kinect sees and it's a greyed out screen.

Thanks

For the issue with your Xbox One console, please try a

soft factory reset of your console selecting the option to keep your games and content to avoid having to download them again. Any changes with this experience after that?

Hey there Pig!

Sorry to hear that you're having problems with your controller.

If I were you and if you haven't tried this yet, then I would suggest trying out the steps here on our support page entitled

Troubleshoot your Xbox One wireless controller. It has a pathway specifically for if your controller disconnects randomly.

When you get a chance, give that a shot and let us know how that helped out.

Much Thanks !