Controller won't stay connected

Discus and support Controller won't stay connected in XBoX on Consoles to solve the problem; My Xbox One controller won't connect to the Xbox One if I move it a foot away from the Xbox One it will disconnect. It's not the batteries and there's... Discussion in 'XBoX on Consoles' started by Lord Zaora, Jun 26, 2017.

  1. Lord Zaora
    Lord Zaora Guest

    Controller won't stay connected


    My Xbox One controller won't connect to the Xbox One if I move it a foot away from the Xbox One it will disconnect. It's not the batteries and there's nothing that could interfere with the connection. I can't play on the Xbox One from my couch, the controller
    will only connect directly in front of the Xbox One.

    :)
     
    Lord Zaora, Jun 26, 2017
    #1
  2. XBF Aaron G
    XBF Aaron G Guest
    My controller won't stay connected

    Jeff,

    Please make sure that your console is not plugged into anything else besides a WALL outlet. If you have your console in a surge protector, do not just unplug and re plug please follow these steps

    Disconnect and reconnect your console's power cable

    1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 30 seconds.
      Important Be sure to wait 30 seconds. This step resets the power supply.
    3. Plug the console power cable back in to a WALL outlet.
    4. Press the Xbox button on your console to turn on the Xbox One.

    If you have any question please reply.
     
    XBF Aaron G, Jun 26, 2017
    #2
  3. M3tal Daz3
    M3tal Daz3 Guest
    M3tal Daz3, Jun 26, 2017
    #3
  4. XBF Steven R Win User

    Controller won't stay connected

    Hey there Pig!

    Sorry to hear that you're having problems with your controller.

    If I were you and if you haven't tried this yet, then I would suggest trying out the steps here on our support page entitled

    Troubleshoot your Xbox One wireless controller.     It has a pathway specifically for if your controller disconnects randomly.

    When you get a chance, give that a shot and let us know how that helped out.

    Much Thanks !
  5. REK 1 Win User

    Controller won't stay connected

    UNPLUG POWER to CONSOLE and wait 2 mins, now plug a MICRO USB cable into controller and into console, now plug power back in , turn on and see if controller stays on with it plugged into console with MICRO USB. Also try to change batteries and test
  6. JoshMurphy2 Win User

    Controller won't stay connected

    I tried all those steps and it's still the same issue.
  7. XBF Ezra G Win User

    Controller won't stay connected

    Hello JoshMurphy2,

    Thank you for your post. I understand you are experiencing an issue with your Xbox One controllers failing to maintain connection to your console. To further troubleshoot this issue, please try performing an

    Offline System Update    .

    Please let us know how this goes.
  8. HyperVenom523 Win User

    Controller won't stay connected

    Power cycle thw xbox and turn the console back again with the contrller connected...
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Controller won't stay connected

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