Controller won’t connect XBOX S

Hi Lisa! My name is Ricardo an independent advisor ready to help you with this situation!

Please try this

Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

Unplug the console's power cable. Wait 10 seconds.

Plug the console power cable back in.

Press the Xbox button on your console to turn on the Xbox

If that doesn't work Try to restore keeping games and apps, please be sure that you know your account email and password:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console screen, you'll see three option use this one, be sure you remember the email and password of you're accounts:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps

There is no Bluetooth radio component in the Xbox One S console itself.

The controllers connect to the Xbox One S the same way the controllers connect to the original Xbox One: proprietary RF. You could technically connect an Xbox One S controller to an original Xbox One, and an original Xbox controller to the Xbox One S.

The Bluetooth functionality in the new Xbox One S controller is specifically made for connecting the controller to a Windows 10 PC with the "Anniversary" update, which has the drivers needed for the controller when connected via Bluetooth.

Hey Vincent,

Yes, you can use the controller while connected to the console using usb cable. This won’t affect performance and won’t damage the controller. Using the controller wired of course means you don’t need to use batteries.

You can also update the controller while connected through USB cable.

Standard xbox one controllers require a micro USB cable. The elite series 2 and xbox adaptive controllers require USB type C cable.

Instructions on connecting an xbox one controller to console:

https://support.xbox.com/help/hardware-network/controller/connect-a-wireless-controller

Any questions, I’m happy to help 😊

I have done this it seems that since the moment I took the controller into the kitchen it won’t allow it to connect to the Xbox

Thankyou for the response, I have other things connected to my WiFi and are having no issues with them so my WiFi is on and working, I even pulled out my Xbox one and it’s having the same issues, I’ve reset my Xbox series s, and It won’t even let me finish the setup stages because it just simply won’t connect.