Controller while playing Cold War keeps shutting on and off

Hi,James! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Is it only happening with cold war?

Have you checked for any controller updates?

While connected with a USB cable:

Press the Xbox button  to open the guide.

Under Profile & system, select Settings.

Under Devices & connections, select Accessories.

On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.

If it says there’s no update available, your controller is current. If it says “Update,” follow the steps provided.

I am having the same problem on Call of Duty Cold War Multi Player. My Series X console will shut down in the middle of game play. The controller remains on. Microsoft please help?

Thats whats happening to me ive been playing xbox literally the past two days and its been in the same spot, and i start playing cold war and it keeps freezing and turning off

Doesnt matter if its wired or not. Got the store to open and while downloading a game it shut down. Took it all apart and the fan is running on the board. The xbox was in a cold room. Never got hot. No codes. Just shuts off

Hi there! The controller itself possibly has outlived it's life time. It might be a faulty connector (The springs on the bottom of the battery pack) which means it loses the capability (at that time) to power the controller. I suggest try using rechargable
batteries, or buy a new contoller. (They are pretty cheap depending on the brand) I hope this helps