Controller warranty problem - expired?

DamianKr · Mar 17, 2025 at 5:43 PM

Hi,

At the end of last year, I sent my controller to Microsoft Return Center for a warranty claim. I received this controller together with my console, and before sending it, the warranty was valid until November 2025. Unfortunately, I just checked the "My Devices" page, and it now says that the controller is no longer covered by the warranty. The issue was repaired free of charge because the joystick drift was not caused by me. Now the same thing is happening with the other joystick, and I don't know what to do.

Please help.

:)

Alvaro A-

Hi DamianKr,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with the warranty date of your controller. I understand that the date was changed after the repair.

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

I would recommend that you contact Xbox support for your profile to be checked and make adjustments on the warranty date of your controller as necessary. You may follow these steps:

Go to https://support.xbox.com/contact-us

Verify that you are within the support window listed under Contact hours.

Click "Contact Us."

Choose the item from the drop-down menu that best addresses your issue.

View the support articles that are offered on the page to see if they can address your issue. If you need more help, click See contact options.

Choose the option to "Chat online" or "Request a call" on the following screen, then fill in the required information.

You may use this chart for your reference:

https://answers.microsoft.com/en-us/xbox/forum/...

Regards,

Alvaro

LoppyDuck

This is really weird, try updating the controller through the Xbox Accessories App, if the problem persists use your control's warranty.

Best regards,

Georges C.

the problem is my warranty is expired

MattC231

unfortunately, the warranty on the controller expired

Hoskayra

Hi Zhao, my name is Oskayra happy to answer you today.

No, the "month -9" does not mean that the warranty has been used for 9 months. It means that there are 9 months left until the warranty expires.

In your case, the warranty on your Xbox controller ends on January 6, 2024. Since today is July 6, 2023, there are 9 months left until the warranty expires.

Microsoft's limited warranty for Xbox controllers is 1 year, so your controller is still within the warranty period.

I hope my answer has been helpful, if you have any other questions or problems do not hesitate to contact me.

Best regards, Oskayra

ROLLTIDEROLL87

If your warranty is expired they will charge you for a new one which will do the same thing eventually. Until they decide to build better quality controllers this problem will not go away

Controller warranty problem - expired?