Controller volume unable to select

ZachK 31 · Dec 27, 2017

My sons controller headset has gone silent both mic and earphones. I have checked the headset on another device and it works fine. I have tried to check the volume control for the controller but the system will not let me select it. I have attached a pic
of the screen showing the volume option blacked out. Any help would be appreciated.

:)

wrafios · Dec 27, 2017

Xbox 360 headset - microphone not working

Also, as for this tip:

"Other players cannot hear you

Make sure that the volume level is set correctly and that the volume is not muted in the Personal Settings area. To do this, follow these steps:

Press the Xbox Guide button on the Xbox 360 controller.

Scroll right to Settings.

Select Preferences.

Select Voice.

Make sure that the Mute option is not selected. To turn off the Mute option, select Mute, and then press the A button.

Increase the volume. To do this, select the volume bar, and then press the D-pad or the left stick."

I don't have this option "Mute" under the Voice menu...

Internet Expert · Dec 27, 2017

Limiting volume for child

When you connect the headset into the controller, press the glowing Xbox button on the controller, navigate to the "System" tab on the right, and select "Audio".

In the Audio settings, you can adjust the headset volume.

Mister Cizl · Dec 28, 2017

Hey ZachK31! Do you have another controller you can test the headset on? It appears the controller isn't seeing a headset connected to it as its usually listed below the Copilot toggle. Post back and let us know!

Mister Cizl

Hey ZachK31! Do you have another controller you can test the headset on? It appears the controller isn't seeing a headset connected to it as its usually listed below the Copilot toggle. Post back and let us know!

AridLizard

press the xbox button on your controller and then press RB 3 times to go to System.

select Settings (cog icon) then select Display & Sound

select Volume

then select Chat Mixer to see if game volume is reduced there when you are in a party

wrafios

Also, as for this tip:

"Other players cannot hear you

Make sure that the volume level is set correctly and that the volume is not muted in the Personal Settings area. To do this, follow these steps:

Press the Xbox Guide button on the Xbox 360 controller.

Scroll right to Settings.

Select Preferences.

Select Voice.

Make sure that the Mute option is not selected. To turn off the Mute option, select Mute, and then press the A button.

Increase the volume. To do this, select the volume bar, and then press the D-pad or the left stick."

I don't have this option "Mute" under the Voice menu...

davemcfly85

pretty sure there is no way to adjust volume on the 360 only to turn sounds (like when selecting the different menu pages) on and off but the volume control would be done on your TV or stereo (if it is hooked up to one).

JPH65

I'm having the same exact problem as BraydenB1.

Xbox One S. New controller and headset, both purchased recently from the MSFT store. Headset is not recognized when plugged into controller and the mute symbol stays on in upper right corner of screen, no matter what I try.

Why am I unable to select the volume setting in the controller settings? What does that suggest might be broken in the settings somewhere?

There's got to be a setting somewhere to turn headset and mic on. Where??

Controller volume unable to select