Controller Unresponsive

sav1035 · Jun 9, 2018

I have recently bought a new controller for my Xbox One S, the controller synced with the Xbox but the controller becomes unresponsive after a few seconds. The controller works perfectly when it responds so I know it is not an issue with the controls.

Battery’s are fully charged, I have turned the console off and on, I’ve gone through the entire process and nothing helps.

Any advise?

:)

PettyManatee361 · Jun 9, 2018

New Xbox one Controller D pad issues

I just bought the covert forces controller and I'm experiencing the same issue. The d pad is unresponsive. I'm currently in possession of the controller and retail packaging, and it's still unresponsive.

Panda Boy Ben · Jun 9, 2018

Controller Unresponsive

I tried updating my controller as my headset was not picking up sound but my usb is temperamental so i leave it on top of my xbox to update but it says usb disconnected even thought it was very firmly pushed in. Now my controller wont turn on, the charger
isn't responding to it and i have tried taking out the rechargeable pack but it hasn't worked. Please help me i dont know what to do.

gds1972 · Jun 11, 2018

Hi sav1035

If you have not already done so can you please try completing a
firmware update (I would advise updating via USB not wireless) on the controller along with following this

troubleshooting guide to see if either of these are able to help with the issues you are having.

PettyManatee361

I just bought the covert forces controller and I'm experiencing the same issue. The d pad is unresponsive. I'm currently in possession of the controller and retail packaging, and it's still unresponsive.

Tomm_A

Hello EmilWikström1,

We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).

Thank you for your understanding.

Respectfully,

gds1972

Hi sav1035

If you have not already done so can you please try completing a
firmware update (I would advise updating via USB not wireless) on the controller along with following this

troubleshooting guide to see if either of these are able to help with the issues you are having.

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

request repair

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/en-us/devices

if you have any questions, follow this link:

https://support.xbox.com/en-us/help/hardware-ne....

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Please see a well detailed guide on how to troubleshoot the Xbox Wireless Controller here https://support.xbox.com/en-US/help/hardware-ne...

If that doesn't help with the issue, you will need to send the device to Microsoft for a service repair/replacement. You can see how to do that here https://support.xbox.com/en-US/help/hardware-ne...

If the controller is still under warranty, the repair/replacement is free. If the warranty has expired, it will cost you a fee depending on the type of controller you own. You can check out Microsoft's out of warranty service cost here https://support.xbox.com/en-US/help/hardware-ne...

Controller Unresponsive