Controller turns system on, then becomes useless

Yeah, my friend has exact problem. Support didnt help

Perhaps you have a faulty console or controller or both as this is not normal. is it available for a return or refund/repair?

I'm thinking of no longer using the harmony remote. As when I turn on xbox with my game controller, everything turns on, however, when trying to change channels / volume with the harmony remote, IT thinks everything is off, as I never turned the system
on with it, becoming a headache.

Hello toshlines75,

Your Rewards Account is a separate account from your Microsoft Account. When you create a Rewards Account, it is created using the information from your Microsoft Account. Since at the time of your registration, your Microsoft Account was set to the Great
Britain region, you registered as a British Rewards member. When you migrated your Microsoft Account, your Rewards Account does not also migrate. Therefore, when we attempt to deposit GBP from your British Rewards Account, the process fails because your Australian
Microsoft Account will only accept AUD.

This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.

1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This will cause your regions to match and allow your currency to be deposited.

2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account.
While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer any other progress.

If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join by date still shows
"???", and not a recent registration date, then your account has not yet been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Here's one thing that I've been thinking about. Some say that the Kinect is part of the system because its where the controller sends it's signal to. But if that's the case, then why does MS say that you can turn off the Kinect if you don't want to use it.
Wouldn't that hinder your controller useless as well?