Controller turns on then off after 3 seconds.

Hi there,

We appreciate you reaching out to us with this issue. You can find some helpful steps on this issue on the
controller sync issues support page. It's a really helpful guide.

I also use the Chatpad and have it plugged into a second controller.

When you want to switch over to the Chatpad just turn off controller 1 by either holding down the Guide button untill the "Turn off controller" option appears or take the battery out of the controller.

When you turn on the 2nd controller with the Chatpad attached it will be assigned to player one.

Note that if you turn on the second controller while the first is still on it will become player two untill the XBOX is turned off, so make sure the second pad is activated AFTER you have turned off the first.

Hope that makes sense.

Hello again, if you have a USB cable, try to follow the procedures bellow.

First remove the batteries from the controller and for 1 minute keep pressing all the buttons on the controller and moving the knobs.

After you're done, plug the USB cable controller into your console and turn it on.

Then clear the cache on the console and check if the control has any updates to be made.

1. Go to the Xbox press and hold the XBOX power button on the console for 10 seconds until it turns off

2. Wait 10 seconds until it turns off

3. Wait 1 minute with it off

4. Turn it back on

After the console restarts and I'm at the console start screen, put the batteries back in the controller, remove the USB cable and see if it back to normal.

try to reboot the console, turn off the xbox by holding the xbox button for 60 second it will turn off automatically then after 1 minute turn it on by using the controller, and load the game again.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Santi, if you have a USB cable, try to follow the procedures bellow.

First, turn off the controller and for 1 minute keep pressing all the buttons on the controller and moving the knobs.

After you're done, plug the USB cable controller into your console and turn it on.

Look for controller updates in the Xbox accessories part, if you have an update available, do it.

Then clear the cache on the console and check if the control has any updates to be made.

1. Go to the Xbox press and hold the XBOX power button on the console for 10 seconds until it turns off

2. Wait 10 seconds until it turns off

3. Wait 1 minute with it off

4. Turn it back on

After the console restarts and I'm at the console start screen, remove the USB cable and see if it back to normal.